Payments Manager, Apac

2 weeks ago

Singapore NETFLIX PTE. LTD. Full time
With over 247 million streaming members worldwide, Netflix is leading a deep transformation in the entertainment business.

This is a great opportunity to join the team spearheading innovative payment solutions for the world's biggest internet entertainment network, serving series and film content every day in 190 countries.

Visit our culture memo and long-term view to learn more about the unique Netflix work culture focussed on high performance and continuous improvement and the opportunity to be part of our team.


We are looking for a strong Manager who will be responsible for our key consumer payments initiatives working across high priority APAC markets such as South East Asia (SEA) and Australia / New Zealand (AUNZ).

Just as Netflix works to provide the best entertainment experience possible, our team ensures that the customer's payment experience is best-in-class.

You will work with internal and external partners to play an essential role in undertaking day-to-day efforts to increase subscriber acquisition, improve retention, optimize the payment experience and work with a team to develop Netflix payments strategy in the market.


Key Responsibilities

  • Execute and manage key projects, metrics and deliverables in various related areas such as payment performance, cost, regulatory monitoring and advocacy, and operational excellence.
  • Working with partners and players in the payment ecosystem for the market such as acquirers, wallet partners, issuers, processors, schemes, and industry bodies.
  • Support the Consumer payments strategy for Australia and New Zealand, and create a roadmap to tackle identified opportunities and challenges.
  • Optimize Netflix's payment processing in the region and work closely with issuers, card brands and PSPs to roll out new initiatives (regulatory compliant recurring payment systems, 3DS 2.x, tokenization, etc.).
  • Work closely with crossfunctional partners to identify new opportunities and generate thought starters to deliver a locally relevant payments experience and product offering. Define the business requirements for any new payment method, experience or performance optimization opportunity in the market. Utilize internal tools to refine the payment experience for the given market/region as necessary. Support the testing and gotomarket execution of new payment product features in the respective markets. Collaborate with the global payment partnerships and operations teams to ensure strategic alignment of the global relationships across markets, when applicable.

Qualifications

  • An expert with a minimum 6+ years of payments and ecommerce experience, having industry and market knowledge of digital payments and ecommerce with strong curiosity and interest in the consumer payments landscape.
  • Able to remain highly organized in a loosely structured and fastpaced environment.
  • Experience and comfort operating with a high degree of freedom and responsibility motivated, disciplined, selfdriven, and able to work autonomously.
  • Strong project management and collaboration skills across multiple functional areas.
  • Excellent verbal and written communication skills in English, other languages welcome.
  • Ability to make datadriven decisions and translate identified opportunities into actionable changes.
  • Ability to build relationships across the payments ecosystem and ability to influence stakeholders.
  • Ability to collaborate with internal teams to align from ideation through execution.
  • Comfort informing and evaluating technical engineering discussions. Possessing a high level of intellectual curiosity, focused on generating results, and exhibits the highest personal and professional standards of integrity and ethics.
  • We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status._

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