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Customer Service Executive

2 months ago

Singapore COGENT INTEGRATED SUPPLY CHAIN PTE. LTD. Full time
Roles & Responsibilities

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.


Role Description

This is a full-time on-site role for a Customer Service Executive (Freight Forwarding) in Cogent Integrated Supply Chain Pte Ltd. The Customer Service Executive will be responsible for handling export documentation, managing communication and document management processes, and ensuring proper billing for all closed jobs.

  1. Manage shipping documentation formalities in regards to Port Authority / Customs / Tradenet / Portnet.
  2. Ensure proper and timely billing / closing for all job files, issuance of credit note, internal expenses report by end of each month.
  3. Coordinates day-to-day operations and transactions for freight forwarding and other related activity.
  4. Manage job file creation, costing and other data entries in 56Cargo System.
  5. Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents, e.g. shipping order, trucking instruction, shipping certificate, subsidiary certificate, bill of lading, forwarder cargo receipt, export subsidiary certificate, etc.
  6. Send pre-alerts and shipping advice timely to customers and agent.
  7. Coordinates dispatch of shipping documents to customers and agents.
  8. Assist for rate sourcing with various carriers.
  9. Provide guidance and training to new staff.
  10. Adhere to all company rules and regulations including safety rules.
  11. Any other duties and responsibilities assigned from time to time.


Requirements:

  1. Minimum Diploma or equivalent qualification in logistics or related field
  2. Preferably with 2 years relevant experience in Freight Forwarding/ Logistics industry
  3. Good verbal and written skills
  4. Attention to detail and ability to manage multiple tasks
  5. Experience in the freight forwarding industry is a plus


Others:

  1. 5-day work week
  2. Daily Meal subsidy
  3. Medical, dental & insurace benefit
  4. 2 way-Transport provided at Jurong East

Tell employers what skills you have

Document Management
Warehousing
Microsoft Office
Microsoft Excel
Interpersonal Skills
ISO
Supply Chain
Attention to Detail
Freight
Trucking
Transportation
Written Skills
Team Player
Customer Service
Sourcing
Shipping