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Customer Service Executive

2 months ago

Singapore APEX RETAIL PTE. LTD. Full time
  • 5 days work week
  • Location: Tanjong Pagar
  • Working Hours: 9am - 6pm

Benefits:

  • Competitive salary and performance-based incentives.
  • Opportunities for career advancement and professional development.
  • Friendly and supportive work environment.

Responsibilities:

Customer Service:

  • Provide exceptional customer service by addressing customer inquiries, concerns, and complaints via phone, email, or chat.
  • Maintain a positive and professional attitude while assisting customers with their needs.
  • Ensure timely and accurate resolution of customer issues to enhance customer satisfaction.
  • Build and maintain strong customer relationships to drive customer loyalty.

Telemarketing:

  • Conduct outbound calls to potential customers to promote products or services.
  • Generate sales leads and schedule appointments for sales representatives.
  • Deliver persuasive and compelling sales pitches to prospective customers.
  • Follow up on leads and inquiries to convert them into sales opportunities.
  • Achieve individual and team sales targets.

Administrative Support:

  • Maintain accurate and up-to-date customer records and sales activities in the CRM system.
  • Provide administrative support to the sales team, such as data entry and report generation.