Customer Order Operational Manager

1 month ago

Singapore SKILLSFORCE MANAGEMENT CONSULTANCY PTE LTD Full time
Roles & Responsibilities



Job Description

  • Provides leadership for customer operation specialists in order fulfilment with extended responsibilities in quota credit, collections and contracts.
  • Accountable for ensuring strong compliance to SOX/ISO regulations and Company Standards of Business Conduct.
  • Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.
  • Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
  • Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers. Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.
  • Responsible for upholding and driving Company’s culture & core values to build a sense of community within the operation and partner organizations.
  • Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.
  • Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Company’s customer.
  • Ensures progressive expansion of the organization´s scalability and steady productivity gains.

Qualifications

  • Bachelors or Master Degree in Business Management or equivalent plus demonstrated industry experience integrating the resources of several complex departments or functions
  • At least with 5 years of managerial or team lead experience
  • Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture
  • Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution
  • Experience working in an audit environment governed by SOX, ISO, and other audit regulations

Tell employers what skills you have

CRM
Lead Generation
Leadership
Scalability
Process Improvement
ISO
Supply Chain
Administration
Service Level
Sales Process
SAP
Compliance
Project Management
Team Management
Team Lead
Customer Satisfaction
Business Process
Regulatory Requirements
Audit
Customer Service Experience

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