Order Management Executive

2 weeks ago


Singapore TIONG LIAN FOOD PTE. LTD. Full time

Job Purpose:


Oversee and monitor the efficiency of Customer Service (Order Fulfilment) Department, providing the full cycle of order fulfilment of products to customers.


Responsibilities:

  • Lead and coach department personnel to achieve a level of competency required to carry out their duties effectively
  • Oversee efficiency of order fulfilment processes, identifying requirements and opportunities for improving process flow and customer satisfaction.
  • Determining appropriate methods to analyze operations, information and data.
  • Analyse and report on department performance metrics.
  • Conduct checks on documents, investigate issues and report errors.
  • Participate in implementation of operational, process and productivity initiatives to improve efficiency, accuracy, and reduce issues with order fulfilment.
  • Support with customer orders, handle customer enquiries, issues and engage with stakeholders to resolve issues in a timely manner.
  • Maintain good communication and relationship between external and internal stakeholders for continuous improvement in order handling process.

Job Requirements:

  • Strong analytical and problemsolving skills
  • Meticulous and able to work under pressure and tight deadlines
  • Organised, able to multitask and set priorities accordingly
  • Confidence in interacting with diverse range of consumers

Education, Experience & Training

  • Degree / Diploma from recognised institution
  • 3 years relevant experience in a similar role, preferably from FMCG industry
  • Experience leading a team
  • Excellent communication skills, both verbal and written
  • Strong analytical and problemsolving skills
  • Functional Mandarin is essential as role involves interacting with chinese and/or dialect speaking customers.


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