Customer Operations Specialist

2 weeks ago


Singapore DREAMCORE PRIVATE LIMITED Full time

Company Overview
Dreamcore exists to spread our passion for technology, to empower consumers and to challenge the impossible.

We do this by constantly focusing our energies on desgining better products, cultivation a culture of technological education and forging radical partnerships.

We are seeking a motivated and detail-oriented individual to join our team as a Customer Operations Specialist.

As a Customer Operations Specialist at Dreamcore, you will be responsible for managing customer expectations, overseeing the order pipeline, and ensuring a seamless buying experience for our customers.


Responsibilities:

Order Management:
Handle customer inquiries, order placement, and order status updates. Communicate with customers to manage their expectations regarding delivery timelines and any potential delays due to component availability.

Operations Coordination:

Collaborate with our production team to track the progress of build-to-order PCs and ensure efficient communication between customers and our production team.

Work closely with our procurement and warehouse team to resolve any issues or concerns related to order fulfillment.

Product Knowledge:
Develop a deep understanding of our custom PC offerings, including available components, compatibility, and technical specifications. Provide accurate and detailed information to customers to assist them in making informed decisions when necessary.

Documentation and Reporting:
Maintain accurate records of customer interactions, orders, and support cases. Generate reports to track customer satisfaction, identify trends, and suggest improvements to enhance the overall customer experience.

Continuous Improvement:
Stay up-to-date with industry trends, new product releases, and advancements in custom PC technology. Proactively contribute ideas and suggestions to improve our customer operations processes and workflows.

Jobs Requirement:

  • Previous experience in a customer service or operations role, preferably in a technologyrelated industry or retail environment.
  • Strong interpersonal and communication skills with a customercentric approach.
  • Excellent problemsolving and troubleshooting abilities.
  • Familiarity with computer hardware components, specifications, and compatibility is highly desirable.
  • Ability to manage multiple tasks simultaneously and work effectively in a fastpaced environment.
  • Proficient in using customer service software, order management systems, and other relevant tools.
  • Attention to detail and strong organizational skills.
  • A passion for custom PCs and technology is a plus.

Working Hours:
Monday - Friday (10.00am - 7.00pm)

  • Singapore ABBVIE OPERATIONS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesPurposeSenior Quality Operations Specialist must assist site management to oversight the quality system execution on the manufacturing and production areas at all times. Incumbent is required to observe, document, discuss, monitor and trend, and report quality adverse events related to the manufacturing of the product. Incumbent is...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesThe System Operations Specialist will be supporting the backend systems for the global customer support team that provides digital advertising solutions to client. Work location: CentralWorking hours: Mon-Fri, 9am-6pmResponsibilities Manage various internal system backend configurations including customer support ticketing system &...


  • Singapore ABBVIE OPERATIONS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesPurposeSenior Quality Operations Specialist must assist site management to oversight the quality system execution on the manufacturing and production areas at all times. Incumbent is required to observe, document, discuss, monitor and trend, and report quality adverse events related to the manufacturing of the product. Incumbent is...


  • Singapore AVIATION ONE PTE. LTD. Full time

    Roles & ResponsibilitiesAviation One Pte Ltd – Customer Relationship and Operations Specialist (Flight Operations)Job DescriptionResponsibilities: Maintain and foster close relationships with a portfolio of high net worth clients. Coordinate and liaise with international vendors, clients and co-workers on flight schedules and services needed. Provide...

  • Operations Specialist

    2 weeks ago


    Singapore RECRUITPEDIA PTE. LTD. Full time

    **Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Operations Specialist to join their Operations Team, in hopes of developing the current high performing team. They are located in the Central area - easily accessible.Duties of Operations Specialist: Manage customer queries,...


  • Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    Roles & ResponsibilitiesWe are seeking a highly skilled and motivated Claims Specialist and Sales Consultant to join our team. The ideal candidate will be responsible for managing insurance claims for patients, ensuring accurate and timely processing while adhering to regulatory requirements and company policies. Additionally, the Claims Specialist will play...

  • Security Specialist

    2 weeks ago


    Singapore SQUAREPOINT OPERATIONS PRIVATE LIMITED Full time

    Position: IT Security Specialist**Business Area: Technology OperationsSquarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations...


  • Singapore Wärtsilä Full time

    Customer Support Specialist (Temporary, 12 months):Job Title: Customer Support Specialist (Temporary, 12 months)About the positionAs a Customer Support Specialist, you will:Provide responses to all enquiries entering through CSC with satisfactory time limit, then forward to the service teams or o to other relevant teams of the organizations Handle customer...


  • Singapore CLARINS PTE LTD Full time

    **OVERALL REPONSIBILITIESThe primary objective of a Customer Service Specialist is to provide service excellence, to build relationship with the customers and to ensure smooth daily operations with maximized appointment occupancy. Providing excellent & effective communication and administration services are the key.**KEY RESPONSIBILITIESFirst-hand and top of...


  • Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    We are seeking a highly skilled and motivated Claims Specialist and Sales Consultant to join our team.Certainly Here's a draft for the job descriptions:Claims Specialist:Position: Claims SpecialistLocation: [Specify location]Company: [Company Name]About Us: [Briefly describe the company and its mission]Responsibilities: Process insurance claims efficiently...


  • Singapore HEGEN PTE. LTD. Full time

    Hegen is a fast-growing company specialising in mother and baby products with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest-growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped...


  • Singapore ELITEZ PTE. LTD. Full time

    Temp Customer Service SpecialistMonday to Friday PMFresh Diploma - $1,800Fresh Degree - $2,400Customer Service Specialist Followup on customer enquiries and requests (e.g. document requests, credit note/debit note request etc.) Process all types of order promptly and accurately according to business model. Ensure timely order submission to Logistics. Urgent...


  • Singapore Ethos BeathChapman Full time

    Job Details:LocationSingaporeSalaryCompetitive SalaryJob TypePermanentRefBH-178468ContactRoselle CuntapayPostedabout 2 hours ago Currently looking for a Customer Success Specialist for a Healthtech startup out of Singapore. They have an app that is used by Physiotherapists, doctors, and patients to aid in the recovery of orthopaedic surgery or...


  • Singapore SPORTKIDZ SG LLP Full time

    Roles & ResponsibilitiesAs a Junior Specialist/ Specialist (Operations), you will play a crucial role in supporting the efficient and effective functioning of our logistics operations. Working within a cluster team, you will be responsible for coordinating and facilitating the movement of goods, ensuring timely delivery, and maintaining accurate records....


  • Singapore PERSONNEL LINK JOBHUB PTE. LTD. Full time

    Customer Experience SpecialistHandle and resolve customer inquiries efficiently.Coordinate with internal teams to address and solve issues effectively.Identify and report trends in inquiries and service problems to supervisors promptly.Log all customer interactions accurately in the CRM system.Support in processing orders and managing spare parts...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesYour new companyThis is a European bank with presence all over the globe.Your new roleEnable client activities through timely action on client requests with high precision Leverage leading technology tools to automate and improve efficiency Collaborate well with partners from various functions and come up with innovative solutions for...


  • Singapore GLOBAL TRANSIT TRADING (S) PTE. LTD. Full time

    Role DescriptionThis is a full-time on-site role for a Shipping Operation Specialist based in Singapore. As a Shipping Operation Specialist, you will be responsible for managing day-to-day shipping operations, coordinating with suppliers and customers, ensuring timely delivery of commodities, and overseeing project management activities related to shipping....


  • Singapore DYSON OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesThe Senior Security Specialist, SG (SSS) will be the focal point for all security related activities and incident response for Dyson’s premises and operations within SG. The position support/lead the Security Operations Team (including all security workforce) in securing all Dyson’s premises within SG that includes all research...


  • Singapore DYSON OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesThe Senior Security Specialist, SG (SSS) will be the focal point for all security related activities and incident response for Dyson's premises and operations within SG. The position support/lead the Security Operations Team (including all security workforce) in securing all Dyson's premises within SG that includes all research and...


  • Central Singapore Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...