Customer Relationship and Operations Specialist

1 month ago


Singapore AVIATION ONE PTE. LTD. Full time
Roles & Responsibilities

Aviation One Pte Ltd – Customer Relationship and Operations Specialist (Flight Operations)


Job Description


Responsibilities:

  • Maintain and foster close relationships with a portfolio of high net worth clients.
  • Coordinate and liaise with international vendors, clients and co-workers on flight schedules and services needed.
  • Provide operational and administrative support to flight crews and operators
  • Prepare flight reports & perform associated flight support duties
  • Coordinate and make travel related arrangements including Hotels, Transportations as required.
  • Offer personalised customer services designed and tailor-made to fit specific needs and provide best solutions of each of our clients.
  • Proactive checks on clients flight updates to ensure satisfactory, smooth and seamless travel.
  • Maintaining a positive, empathetic, and professional attitude toward the clients and vendors.
  • Ability to communicate with clients and vendors through various channels.
  • Perform other operational support and duties as assigned

Requirements:

  • Preferably 1 year experience in the aviation industry; preferably >2 years relevant working experience in Flight Operations (Eg.Coordinator/ Executive Post)
  • Has general geography knowledge and ability to apply this knowledge
  • Proficient in using Microsoft Office (Excel, Words, and PowerPoint)
  • Experience in Flight Planning and Crew Scheduling software will be an advantage
  • Excellent organizational skills, ability to multi-task, good sense of urgency and works independently
  • Mature, extrovert and pleasant disposition, takes initiative and is self-motivated
  • Good verbal and written communication skills;
  • Able to communicate with cultural sensitivity, to international clients and vendors
  • Able to work irregular and long working hours, (due 24 hours operations), including weekends and public holidays.
  • Able to start work immediately or on short notice

Tell employers what skills you have

Customer Relationship
Microsoft PowerPoint
Microsoft Office
Aviation
Customer Service Operations
Flight Operations
Flight Planning
Aviation Industry
Customer Relationship Management
Geography
Freight
Optics
International Flight Operations
Proactive Communication
Customer Services
Customer Relations
Revenue Recognition

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