Senior / Guest Service Executive
1 week ago
Job Expectations
- Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
- Understanding the guests' preferences to ensure that services offered meet their needs.
- Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
- Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
- Approach any additional tasks assigned by superiors diligently and professionally.
Requirements
- O Levels or equivalent.
- Able to work rotating shifts, weekends and Public Holidays.
- Positive attitude with an outgoing personality and good communications skills.
- Those without experience are welcome to apply.
Front Office
Customer Service Oriented
Hospitality Service
Interpersonal Skills
Good Communication Skills
Cashiering
Team Player
Customer Service
Able To Work Independently
Hospitality
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