Guest Service Executive

4 days ago


Singapore 30 BENCOOLEN PTE. LTD. Full time

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

- 5-day work week
- Career Progression OpportunitiesDynamic team

**Job Description**:

- Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
- You should be a people person who is courteous, efficient and enjoys to meet and serve.

As a Guest Services Executive, your duties and responsibilities will include:

- Providing hotel and travel information and sharing local tourist insights.
- Handling guests’ inquiries and providing prompt responses and assistance
- Analyzing and resolving problems while exercising good judgment
- Ensuring a high level of customer service is consistently maintained.
- Develop and maintain positive working relationships with others.
- Maintaining confidentiality of all guests' information and hotel data.
- Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
- Reporting accidents, injuries, and unsafe work conditions to the manager.
- Adhere to all company policies, procedures and etiquettes.
- Perform other departmental or cross departmental job duties as requested by management.

Job Requirements:

- Diploma or equivalent in Hospitality Management / Business Administration.
- 2 years of experience in Guest Services, Front Desk or related professional field.
- Computer literate and proficient with Microsoft Office.
- Able to perform shift work including nights, weekends, and/or public holidays.
- Good understanding/knowledge of using the hotel property management system.



  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    At least 5 Year(s) of working experience in the related field is required for this position. - Preferably Managerial experience in Customer Service or equivalent. **Responsibilities**: - Lead a team of Guest Services staff - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warm and attentive...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Roles & ResponsibilitiesCandidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications. At least 5 Year(s) of working experience in the related field is required for this position. Preferably Managerial experience in...


  • Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in...


  • Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    Roles & ResponsibilitiesSummaryGuest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests' needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the...


  • Singapore YOTEL SINGAPORE ORCHARD ROAD Full time

    **Job Highlights** - Conveniently accessible via Orchard MRT Station - Fun working environment - Attractive Crew welfare and benefits - Get to know our robots, Yolanda & Yoshi! Our Mission Control Crew (Guest Services Executive) will be responsible for ensuring operational efficiency and seamless service delivery to all Front Office areas. **Main...


  • Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time

    Roles & ResponsibilitiesWe are seeking a highly motivated and guest-focused Guest Service Executive to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service, ensuring that every guest has a memorable and personalized experience at our hotel.What you do:Provide warm and personalized welcomes to...


  • Singapore NEW PARK PROPERTY PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members...


  • Singapore 30 BENCOOLEN PTE. LTD. Full time

    30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road. Job Highlights: - 5-day work week - Career Progression Opportunities - Dynamic team **Job Description**: - Reporting to the...


  • Singapore 30 BENCOOLEN PTE. LTD. Full time

    30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road. Job Highlights: - 5-day work week - Career Progression Opportunities Dynamic team **Job Description**: - Reporting to the...


  • Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    **Executive, Guest Service** You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service. **Responsibilities** You will: -...

  • Executive, Guest Service

    18 minutes ago


    Singapore CapitaLand Full time

    **Responsibilities**: **Executive, Guest Service** You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest...


  • Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Roles & ResponsibilitiesJD – lyf Guard (Guest Service Executive)You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a...


  • Singapore PHOENIX OPCO PTE. LTD. Full time

    Roles & ResponsibilitiesAre you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?Do you dream of an ever changing, fast paced team environment where...


  • Singapore MOMENTUS HOTEL ALEXANDRA Full time

    To assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties. - To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel. - To determine daily room requirements and ensure guest’s special requests are...


  • Singapore ALPHA HR PTE. LTD. Full time

    We're on the lookout for enthusiastic individuals to join our team as **Guest Service Executive!**This is a fantastic opportunity for those who have passion for the F&B industry and want to be part mof a vibrant team. A door host or hostess, is responsible for greeting guestes at the door of a restaurant or other establishment: - **Welcoming Guest**: Greet...


  • Singapore NEW PARK PROPERTY PTE. LTD. Full time

    Roles & ResponsibilitiesThe Restaurant & Bar Executive is responsible for providing prompt and professional F&B service to Hotel's guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. Assist to implement and maintains a service and management philosophy,...


  • Singapore MERCURE SINGAPORE BUGIS Full time

    **Main Responsibilities - Ensures that guests' stay at the hotel are memorable - Manages and motivates front-office teams in order to provide high quality services to guests. - Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures. - Helps the department meet its targets. - Increases revenue through...


  • Singapore NAUMI HOTELS SG PTE. LTD. Full time

    **Key Job Tasks**: - Understand and know how to operate the Opera cloud-based on property management system. - Meet and greet guests upon their arrival at the hotel. - Assist with luggage requests. - Perform all check-in tasks effectively and efficiently. - Escort guests to room and introduce the amenities in the room. - Share and promote the facilities and...


  • Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type: Accommodation & Food Activities (Service Apartment) - Position Title**:Guest Services Executive/Concierge**: - Working Location: Orchard - Working Hours: 5 Days (Rotating shift. Off day will be 1 weekday and 1 weekend) - Shift 1: 7 am - 3 pm, Shift 2: 3 pm - 11 pm Shift 3: 11 pm - 7 am - Salary Package**:Up to $2000 (Basic) + OT...


  • Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...