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Executive, Guest Service

2 weeks ago

Singapore CapitaLand Full time

**Responsibilities**:
**Executive, Guest Service**

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

**Responsibilities**

You will:

- Assist residents with check-in and check-out procedures
- Ensure all residents are attended to at the Front Desk
- Issue apartment access key cards
- Attend to and anticipate all residents' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
- Manage residents’ accounts, information and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Assist with the onboarding process for new employees
- Handle and record resident feedback and complaints, referring them to supervisors and managers
- Receive and convey messages to residents promptly
- Handle the safekeeping of cash and residents’ valuables and belongings
- Perform related tasks as assigned

**Job Requirements**

You have:

- 2 years of relevant work experience preferably in the hospitality industry
- Service-oriented
- Passion in learning a variety of tasks, including handling paperwork
- Willingness to perform shifts