Senior / Guest Service Executive
5 days ago
Responsibilities:
- Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
- Understanding the guests' preferences to ensure that services offered meet their needs.
- Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
- Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
- Approach any additional tasks assigned by superiors diligently and professionally.
Requirements:
- O Levels or equivalent.
- Able to work rotating shifts, weekends and Public Holidays.
- Positive attitude with an outgoing personality and good communications skills.
Front Office
Ability To Work Under Pressure
Positive Team Player
Opera
Handle guest complaints
Communication Skills
Team Player
Customer Service
Work in a Fast Paced Environment
Excellent Interpersonal Communication Skills
Hospitality
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