Executive, Guest Service

3 days ago


Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

**JD - lyf Guard (Guest Service Executive)**

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

**Responsibilities**

**1. **Look after the well-being of all guests from arrival until departure by**:
a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

**2. **Ensure operational efficiency by**:
a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property - especially the social spaces

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

**3. **Create an inclusive and collaborative community by**:
a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

**Job Requirements**

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills
- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities
- One with knowledge of current trends and happenings
- A people person and a do-er: be ready to get all hands-on
- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands
- Tech savvy, able to pick up and use new systems and technology solutions easily
- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point)
- Willing to do 5-day work week shifts, including night shifts
- (Note: Shortlisted talents will be invited to submit a 1-minute video on 'All About ME')_



  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    At least 5 Year(s) of working experience in the related field is required for this position. - Preferably Managerial experience in Customer Service or equivalent. **Responsibilities**: - Lead a team of Guest Services staff - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warm and attentive...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Roles & ResponsibilitiesCandidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications. At least 5 Year(s) of working experience in the related field is required for this position. Preferably Managerial experience in...


  • Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in...


  • Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    Roles & ResponsibilitiesSummaryGuest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests' needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the...


  • Singapore YOTEL SINGAPORE ORCHARD ROAD Full time

    **Job Highlights** - Conveniently accessible via Orchard MRT Station - Fun working environment - Attractive Crew welfare and benefits - Get to know our robots, Yolanda & Yoshi! Our Mission Control Crew (Guest Services Executive) will be responsible for ensuring operational efficiency and seamless service delivery to all Front Office areas. **Main...


  • Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time

    Roles & ResponsibilitiesWe are seeking a highly motivated and guest-focused Guest Service Executive to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service, ensuring that every guest has a memorable and personalized experience at our hotel.What you do:Provide warm and personalized welcomes to...


  • Singapore NEW PARK PROPERTY PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members...


  • Singapore 30 BENCOOLEN PTE. LTD. Full time

    30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road. Job Highlights: - 5-day work week - Career Progression OpportunitiesDynamic team **Job Description**: - Reporting to the Assistant...


  • Singapore 30 BENCOOLEN PTE. LTD. Full time

    30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road. Job Highlights: - 5-day work week - Career Progression Opportunities Dynamic team **Job Description**: - Reporting to the...


  • Singapore 30 BENCOOLEN PTE. LTD. Full time

    30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road. Job Highlights: - 5-day work week - Career Progression Opportunities - Dynamic team **Job Description**: - Reporting to the...


  • Singapore ROYAL PLAZA Full time

    Roles & ResponsibilitiesVoted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities: Work across reception, concierge, and executive lounge Welcome guests warmly and...


  • Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    **Executive, Guest Service** You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service. **Responsibilities** You will: -...


  • Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Roles & ResponsibilitiesJD – lyf Guard (Guest Service Executive)You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a...


  • Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Roles & ResponsibilitiesJD – lyf Guard (Guest Service Executive)You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a...


  • Singapore PHOENIX OPCO PTE. LTD. Full time

    Roles & ResponsibilitiesAre you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?Do you dream of an ever changing, fast paced team environment where...


  • Singapore 30 BENCOOLEN PTE. LTD. Full time

    Roles & Responsibilities30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.Job Highlights: 5-day work week Career Progression Opportunities Dynamic teamJob Description: Reporting to...


  • Singapore MOMENTUS HOTEL ALEXANDRA Full time

    To assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties. - To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel. - To determine daily room requirements and ensure guest’s special requests are...


  • Singapore Marina Bay Sands PTE. LTD. Full time

    Roles & ResponsibilitiesSummary of Job ResponsibilitiesAttend to guests at hotel front office in accordance to Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests.Job Responsibilities1. Accomplish Day to Day OperationsPrepare workstation at the start of shift and ensure all equipment and required...


  • Singapore CONRAD SINGAPORE ORCHARD Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...


  • Singapore CONRAD SINGAPORE ORCHARD Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...