Executive, Guest Service
3 days ago
**JD - lyf Guard (Guest Service Executive)**
You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).
**Responsibilities**
**1. **Look after the well-being of all guests from arrival until departure by**:
a. Assisting lyf residents with their check-in (via mobile app or kiosk)
b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community
c. Explore the various functions of the app with residents
i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)
d. Handling guest queries
f. Facilitating communication and requests
**2. **Ensure operational efficiency by**:
a. Monitoring record of room availability using the hotel's property management system (PMS)
b. Ensuring that processes carried out adhere to corporate guidelines
c. Performing book-keeping activities whenever necessary
d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property - especially the social spaces
f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required
**3. **Create an inclusive and collaborative community by**:
a. Noticing guest preferences and managing their profiles
b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives
c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience
**Job Requirements**
You are:
- A dynamic and self-motivated with strong presentation, verbal and written communication skills
- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities
- One with knowledge of current trends and happenings
- A people person and a do-er: be ready to get all hands-on
- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands
- Tech savvy, able to pick up and use new systems and technology solutions easily
- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point)
- Willing to do 5-day work week shifts, including night shifts
- (Note: Shortlisted talents will be invited to submit a 1-minute video on 'All About ME')_
-
Guest Services Manager
2 days ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeAt least 5 Year(s) of working experience in the related field is required for this position. - Preferably Managerial experience in Customer Service or equivalent. **Responsibilities**: - Lead a team of Guest Services staff - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warm and attentive...
-
Guest Services Manager
2 weeks ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeRoles & ResponsibilitiesCandidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications. At least 5 Year(s) of working experience in the related field is required for this position. Preferably Managerial experience in...
-
Guest Service Executive
4 days ago
Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time**Summary** Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in...
-
Guest Services Executive
2 weeks ago
Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full timeRoles & ResponsibilitiesSummaryGuest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests' needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the...
-
Guest Services Executive
3 days ago
Singapore YOTEL SINGAPORE ORCHARD ROAD Full time**Job Highlights** - Conveniently accessible via Orchard MRT Station - Fun working environment - Attractive Crew welfare and benefits - Get to know our robots, Yolanda & Yoshi! Our Mission Control Crew (Guest Services Executive) will be responsible for ensuring operational efficiency and seamless service delivery to all Front Office areas. **Main...
-
Guest Service Executive
2 weeks ago
Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full timeRoles & ResponsibilitiesWe are seeking a highly motivated and guest-focused Guest Service Executive to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service, ensuring that every guest has a memorable and personalized experience at our hotel.What you do:Provide warm and personalized welcomes to...
-
Guest Services Executive
2 weeks ago
Singapore NEW PARK PROPERTY PTE. LTD. Full timeRoles & ResponsibilitiesThe Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members...
-
Guest Service Executive
4 days ago
Singapore 30 BENCOOLEN PTE. LTD. Full time30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road. Job Highlights: - 5-day work week - Career Progression OpportunitiesDynamic team **Job Description**: - Reporting to the Assistant...
-
Guest Service Executive
2 days ago
Singapore 30 BENCOOLEN PTE. LTD. Full time30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road. Job Highlights: - 5-day work week - Career Progression Opportunities Dynamic team **Job Description**: - Reporting to the...
-
Guest Service Executive
2 days ago
Singapore 30 BENCOOLEN PTE. LTD. Full time30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road. Job Highlights: - 5-day work week - Career Progression Opportunities - Dynamic team **Job Description**: - Reporting to the...
-
Guest Services Executive
4 weeks ago
Singapore ROYAL PLAZA Full timeRoles & ResponsibilitiesVoted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities: Work across reception, concierge, and executive lounge Welcome guests warmly and...
-
Guest Service Executive
21 hours ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time**Executive, Guest Service** You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service. **Responsibilities** You will: -...
-
Guest Service Executive
4 weeks ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full timeRoles & ResponsibilitiesJD – lyf Guard (Guest Service Executive)You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a...
-
Executive, Guest Service
2 weeks ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full timeRoles & ResponsibilitiesJD – lyf Guard (Guest Service Executive)You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a...
-
Guest Service Executive
4 weeks ago
Singapore PHOENIX OPCO PTE. LTD. Full timeRoles & ResponsibilitiesAre you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?Do you dream of an ever changing, fast paced team environment where...
-
Guest Service Executive
4 weeks ago
Singapore 30 BENCOOLEN PTE. LTD. Full timeRoles & Responsibilities30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.Job Highlights: 5-day work week Career Progression Opportunities Dynamic teamJob Description: Reporting to...
-
Guest Services Executive
2 days ago
Singapore MOMENTUS HOTEL ALEXANDRA Full timeTo assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties. - To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel. - To determine daily room requirements and ensure guest’s special requests are...
-
Guest Service Executive
4 weeks ago
Singapore Marina Bay Sands PTE. LTD. Full timeRoles & ResponsibilitiesSummary of Job ResponsibilitiesAttend to guests at hotel front office in accordance to Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests.Job Responsibilities1. Accomplish Day to Day OperationsPrepare workstation at the start of shift and ensure all equipment and required...
-
Conrad Service Guest Service Executive
4 weeks ago
Singapore CONRAD SINGAPORE ORCHARD Full timeRoles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Conrad Service Guest Service Executive
4 weeks ago
Singapore CONRAD SINGAPORE ORCHARD Full timeRoles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...