![LIA HOME PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Customer service and Administration officer
2 months ago
Roles & Responsibilities
We are looking for a responsible Customer service and Administration officer to perform a variety of administrative and customer service tasks.
Responsibilities:
- Candidate must be able to handle day-to-day general admin and office matters independently
- Respond promptly to customers inquires via phone, email, and in-person.
- Provide accurate information about our cleaning services, pricing and scheduling options.
- Coordinate with cleaning teams to ensure timely arrivals and completion of scheduled services
- Efficiently schedule cleaning appointments based on customer preferences and availability of cleaning crews
- Keep detailed records of appointments, cancellations, and rescheduling requests
- Maintain office equipment, manage the office cleaners, supplies and facilities
- Maintain clear and professional communication at all times, ensuring a commitment to satisfactory resolutions.
- Any Other Ad-Hoc duties assigned by the management.
Requirements
- Diploma or above in any field
- Good command of English and Chinese Mandarin
- More than two years of working or relevant experience
- Able to work in a fast-paced environment and under pressure
- Ability to multi-task and meet tight deadlines with high level of accuracy
- Good time management and meticulous
- Team player with good communication skills
- Meticulous, organized and good attention to details
- Proficient in Microsoft Office (Words, Excel and PowerPoint)
Tell employers what skills you have
Ability to Multitask
International Organizations
Microsoft Office
Personnel Management
Loans
Private Equity
Administration
Telephony
Good Communication Skills
Pressure
Attention to Details
Time Management
International Development
Customer Service
Scheduling
IT Asset Management
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