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Director Customer Success Manager, APAC

1 month ago

Singapore INMARSAT SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

About Us

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

We're looking for passionate, innovative professionals to join our team and connect the world to more. You'll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world's first truly global Internet Service Provider.

The day-to-day

Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts
Manage day to day relationship and lead multiple weekly calls across all levels of customer leadership, as well as leading Quarterly Reviews and Executive Reviews
Manage Viasat system delivery from concept to purchase order, certification, delivery and installation on aircraft, through to post-installation and aftermarket support for the life of the customer needs
Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long term goals
Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program
Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies
Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer
Be a problem solver that leads by finding solutions and de-escalating issues internally and externally
Full P&L responsibility with monthly reporting to Segment President
Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc.
Partner with other leaders to execute upon strategic plans and objectives. Contributes to final decisions on technical or operational matters to ensure achievement of objectives with a focus on continuous improvements.
Consistently demonstrates competence in core areas of management by directing groups of professional employees and may lead first level managers to achieve business decisions. Mentors emerging leaders within the function, shaping functional direction. Influential due to consistent use of core values. Directs the activities of a function or department through lower management.

What you'll need

Significant of Customer facing Account Management / Customer Success Management experience in a technology-oriented organization
Ability to live in and / or frequently travel to Asia Pacific region
Excellent interpersonal skills and ability to communicate effectively with both technical and nontechnical internal and external stakeholders
Strong program management and organizational skills with the ability to work on and track multiple projects simultaneously
Demonstrated ability to think creatively and strategically when implementing products and solving problems
Proficient in productivity applications such as Excel and Project
English language fluency

What will help you on the job

Previous airline, IFEC supplier or OEM experience
Business development experience
Software and hardware development oversight experience
Demonstrable negotiating and influencing skills
Exposure to Salesforce related platforms

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Tell employers what skills you have

Negotiation
Influencing Skills
Account Management
Hardware
Interpersonal Skills
Change Orders
Customer Success
Targeting
FOCAL
Program Management
Project Management
Revenue Growth
Aircraft
Genetics
Directing