Customer and Partner Success Manager
2 weeks ago
**About your job**
As a Customer & Partner success manager you will manage a portfolio of key APAC customers & partners and help them grow. You will advise them regularly on best practices for Enterprise Architecture and software adoption, in a view to ensure high net customer retention. Your advisory will lead to new services engagements on one side, but also to upsell and cross-sell opportunities.
You will work in a team with the sales director on the same portfolio. The sales director manages software opportunities: new logo and existing.
You will also ensure smooth coordination of services activities related to your customers, working directly with professional services, support and cloud management services teams.
You will report directly to the APAC Managing Director, and functionally to the Global Head of customer success.
Your responsibilities include:
**1. **Customer and Partner advisory**
a. Advisory on EA best practices: guide customers & partners and use cases, outcomes, methodology, in a view to help them achieve success with the software
b. Adoption best practices: guide customers & partners on the best ways to increase adoption
**2. **Monitor customer satisfaction and increasing net customer retention**
a. Renewals: monitor customer satisfaction through usage analysis and direct follow-up to ensure regular renewals
b. Upsells/cross-sells: identify and build upsell-cross-sell opportunities
**3. **Creating services opportunities**
a. Customer advisory often leads to a need for additional consulting activities, which will be carried-out by the professional services team
**4. **Partner Enablement**
a. Identify and enable new partners to sell MEGA solutions and demonstrate our value proposition
b. Drive partner engagement and support them to generate new business opportunities
**Your Qualifications**
- 3-5+ years of experience for a System Integrator or a SaaS Software company in a customer facing role (ex: consulting)
- Strong customer management skills
- Good communication skills
- Knowledge in Enterprise Architecture is a plus
Fluent English
-
Customer Success Partner Manager
6 days ago
Singapore Quandoo GmbH Full timeAt Quandoo GmbH, we are revolutionizing the world's dining experience across the globe. Our restaurant reservation platform has seen 20,000+ restaurateurs seat over 400 million diners by utilizing customized technology and powerful digital marketing strategies that enhance efficiency and maximize revenue.The RoleThis is a unique opportunity to be at the...
-
Partner Success Manager, Eero, Partner Success
2 weeks ago
Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) - B12 Full timeA Master’s degree or foreign equivalent in business administration/management or related field and 3 years of experience in account management or business development. In the alternative, Bachelor’s degree or foreign equivalent in business administration/management, or related field and 7 years of experience in account management or business...
-
Customer Success Partner
7 days ago
Singapore KAO SINGAPORE PRIVATE LIMITED Full timeCareer OpportunityKAO SINGAPORE PRIVATE LIMITED offers a unique career opportunity as a Customer Success Partner. We seek a highly motivated and experienced professional to join our team and contribute to our company's success.Main ResponsibilitiesTo develop and maintain strong relationships with assigned customer accounts.To drive business growth by...
-
Partner Customer Success Specialist
6 days ago
Singapore Cisco Systems, Inc. Full timePartner Customer Success Specialist – Network Location: Area of Interest Customer Experience Job Type Professional Job Id: Meet the Team Customer Experience Partner Customer Success Specialists (PCSS) are a team of extraordinary resources whose #1 focus is placing customers at the core of our efforts by enabling and supporting partners to deliver...
-
Customer Success Business Partner
3 days ago
Singapore Anaplan Full timeHere at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with...
-
Partner Success Manager
2 weeks ago
Singapore Cisco Systems Full time**What You'll Do** As a Partner Success Manager, you will work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include: - Enabling key Partners to drive the...
-
Partner Customer Success Specialist – Network
4 weeks ago
Singapore CISCO SYSTEMS (USA) PTE. LTD. Full timeRoles & ResponsibilitiesMeet the TeamCustomer Experience Partner Customer Success Specialists (PCSS) are a team of outstanding resources whose #1 focus is placing customers at the core of our efforts by enabling and supporting partners to deliver outstanding customer outcomesWe are responsible to equip partners with the knowledge and skills needed to enhance...
-
Customer Success Manager
3 days ago
Singapore Avolution Full time**The best of all worlds**:join Avolution, an Australian highly regarded enterprise software house. With offices in Sydney, Singapore, London and Virginia, Avolution is established as an industry leader in its Gartner Magic Quadrant and by other industry bodies. Be part of a smart, friendly team and benefit from our culture which is pragmatic, collaborative...
-
Customer Success Manager
4 days ago
Singapore minden.ai Full time**Who we are.** minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners BreadTalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek. We are on a mission to redefine how brands engage with their customers through the power of machine learning...
-
Customer Success Manager
1 week ago
Singapore MINDEN INTERNATIONAL PTE. LTD. Full time**Who we are**: Minden International is behind Singapore’s largest multi-partner loyalty programme with digital and data at the heart of the design. We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial intelligence. We are building a next generation insights-driven platform to serve...
-
Customer Success Manager
2 weeks ago
Singapore BOARD International SA Full time**Customer Success Manager** Here at Board, we have reinvented how companies see, plan, analyze and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help...
-
Customer Success Manager
2 days ago
Singapore Helm Specialist Recruitment Full timeWe are partnering with a global digital solutions provider to identify a highly organized Customer Success Manager in Singapore. This hire will be report to the Head of Customer Service, based in US. As Customer Success Manager, you will be responsible for overall customer satisfaction and adoption of the company's digital solution products. You will be a...
-
Senior Customer Success Business Partner
4 days ago
Singapore ANAPLAN ASIA PTE. LTD. Full timeRoles & ResponsibilitiesAnaplan is looking for a highly driven and dynamic Senior Customer Success Business Partner (CSBP) to join the Customer Success team in Singapore. The CSBP will be primarily responsible for the successful deployment, enablement, adoption, and ongoing health of our customers and their Anaplan solutions. Acting as a trusted advisor for...
-
Customer Success Manager
2 days ago
Singapore Helm Specialist Recruitment Full timeTechnical Shipping - Technical Manager - Singapore - Permanent / Full Time We are partnering with a global digital solutions provider to identify a highly organized Customer Success Manager in Singapore. This hire will be report to the Head of Customer Service, based in US. As Customer Success Manager, you will be responsible for overall customer...
-
Partner Success Manager
2 weeks ago
Singapore Moovaz Full time**About us** Moovaz is the global movement of people and technology, dedicated to make international relocation a freeing and exhilarating experience. Our one-stop relocation e-platform and innovative solutions enable our hosts and vendors’ partners to liberate the consumers to move without fear and move with hope and anticipation of what’s to...
-
Customer Partner Success Senior Manager
6 days ago
Singapore Ripple Full timeThe Customer Success Senior Manager plays a key role within the RippleNet organization by focusing on the success of receiving financial institutions on RippleNet. The SPSM will focus on deepening customer relationships by scaling volume with existing connections, connecting to additional qualified senders, and upselling / cross-selling new products and...
-
Customer Success Manager
3 days ago
Singapore London Stock Exchange Group Full timeCustomer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. You will own the Customer Success Plans and the delivery of all agreed upon achievements. You will visit customers and establish relationships with key partners and user community to ensure we are...
-
Senior Customer Success Manager
2 weeks ago
Singapore DocuSign Full time**Senior Customer Success Manager** Customer Success | Singapore **Our agreement with employees** DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign,...
-
Customer Success Manager
4 days ago
Singapore Expereo Full time**Department** - Sales **Location City** - Singapore **What does the role look like?** - WHO WE ARE: Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity...
-
Customer Success Manager
5 days ago
Singapore VOON & ASSOCIATES CONSULTANCY PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for...