
Senior Customer Success Manager, Apac
2 weeks ago
Join the world’s only threat and risk intelligence business integrating leading-edge AI technology with human expertise in a SaaS-based solution. Founded on the premise of “delivering critical insights first”, we are helping the world’s largest organizations and essential government agencies to safeguard their operations from geopolitical and physical risks by helping them forecast potential threats, monitor unfolding threat events, and contextualize those threats to support strategic and actionable decision making.
About the Role:
We are looking to hire an experienced and motivated Senior Customer Success Manager to retain and grow our current book of business in APAC. Globally, we support over 450 corporate security and GSOC teams, providing users with the critical foresight and intelligence that they need to protect their people and assets. You can work in a fun, fast-paced and challenging environment with dedicated and passionate teammates, supporting clients in the navigation of threats, to ensure their people and assets are safe.
**Responsibilities**:
- Implement and develop a tailored plan to ensure that our existing book of business in APAC achieves our growth targets.
- Develop a strong understanding of clients and provide unparalleled support through the lifecycle of a contract, putting the organisation in the best position possible for future growth.
- Maintain a highly dynamic, mutual growth-focused collaboration with our key partners
- Capture and provide client feedback for our development and production teams to continue adding value to the client’s mission.
- Responsible for achieving account retention, renewal timeliness and account growth metrics.
- Responsible for good, proactive account management and use of CRM tools.
**Requirements**:
Required Qualifications:
- Have in-depth knowledge of a corporate security function, GSOC and/or threat intelligence function.
- Have SaaS and/or account management experience.
- Have experience working directly with high touch customers, must be able to create, edit, research, evaluate, analyze, and fuse data from multiple sources and datasets to appropriately communicate the value of real-time threat monitoring to clients
- Understand customer goals, plans, challenges, timeline, budget, and authority.
- Have a passion for building and maintaining relationships with customers.
- Understand the importance of customer's goals, outcomes and operational processes to integrate our SaaS platform into customer workflows.
- Ability to effectively work with a wide range of internal and external stakeholders from entry-level employees to C-suite executives.
- Self-motivated with the ability to work in fast-paced, changing environment.
- Genuine customer empathy.
- Organized and strong time management skills.
- Excellent written & verbal communication.
- A thirst for knowledge and growth in a start-up environment.
- A sense of urgency and persistence.
- Team player.
- Flexibility and dynamism - we are a small company that moves fast.
Desired Qualifications
- Bachelor's degree in related field or equivalent work experience.
- Experience in engaging with corporate security or intelligence functions a bonus.
- 4-7 years of enterprise software or SaaS customer success/account management/sales with a demonstrated track record of success.
- Experience working with sales, account management, product, and engineering teams.
- Ability to communicate complex concepts to a wide range of audiences.
- Ability to think on your feet and problem-solve in real time.
-
Customer Success Manager
2 weeks ago
Singapore DC BYTE ASIA PTE. LTD. Full time**Job Overview**: As the Customer Success Manager at DC Byte's APAC hub office in Singapore, you will be responsible for maximising the value of the service we provide to our customers. You will be responsible for working with the other CSMs to implement and improve the customer success role within the APAC region. You will work with the Senior Leadership...
-
Senior Customer Success Manager, Apac Leader
6 days ago
Singapore Captar Partners Full timeOur client is a global Insurtech company. They are growing rapidly and having their business in APAC. They are hiring a senior customer success leader to support their customers on the API solution delivery, project management, relationship management, reselling and upsell for the insurtech Our client is a global Insurtech company with their headquarter...
-
Customer Success Manager, Apac
2 weeks ago
Singapore Figment Full timeFigment is the world's leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment's institutional staking service including rewards...
-
Customer Success Manager APAC
2 days ago
Singapore Stott and May Full timeAbout the Company This fast-growing leader in real-time threat prevention for Web3 enables protocols, bridges, and DeFi platforms to detect and prevent exploits before they occur. Trusted by leading crypto-native organizations, the platform protects billions in on-chain value and is backed by world-class investors. With rapid global expansion underway, the...
-
APAC Customer Success Leader
9 hours ago
Singapore beBeeCustomer Full timeDrive business growth as a Senior Manager in Customer Success by leading high-performing teams and developing strategies that exceed performance metrics and annual goals. Key responsibilities include:Working closely with corporate teams to drive customer success initiatives across APAC.Leading and coaching regional Customer Success teams to achieve key...
-
Director of Customer Success
20 hours ago
Singapore Fenergo Full timeThe Director of Customer Success (APAC) has clear accountability for driving success for our APAC clients and transforming Customer Success within the region. The primary focus of this client-centric, transformational role is to drive customer health and satisfaction, and the adoption of Fenergo’s solutions, delivering long-term measurable value for our...
-
Customer Success Manager
2 weeks ago
Singapore Voyager Labs Full timeSingapore **About The Position**: **Location**: Singapore **Who are we?** **We make the invisible visible**. Deep digital investigation platforms for your most complex challenges. - Voyager Labs enables investigators and analysts to collect and analyze massive amounts of complex digital unstructured data and acquire actionable, previously unattainable...
-
Customer Success Manager Apac
3 days ago
Singapore TeamViewer Full timeCompany Description TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables...
-
Director of Customer Success
7 days ago
Singapore SS&C Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Customer Success Director APAC
2 weeks ago
Singapore beBeeLeadership Full time $100,000 - $120,000Job DescriptionWe are seeking an experienced leader to drive customer success outcomes across the Asia-Pacific region. The successful candidate will be responsible for leading a matrixed organization of Customer Success personnel, collaborating with cross-functional teams, and engaging directly with customers.This is a senior leadership role with high...