
Senior Customer Success Manager, Apac
7 days ago
Join the world’s only threat and risk intelligence business integrating leading-edge AI technology with human expertise in a SaaS-based solution. Founded on the premise of “delivering critical insights first”, we are helping the world’s largest organizations and essential government agencies to safeguard their operations from geopolitical and physical risks by helping them forecast potential threats, monitor unfolding threat events, and contextualize those threats to support strategic and actionable decision making.
About the Role:
We are looking to hire an experienced and motivated Senior Customer Success Manager to retain and grow our current book of business in APAC. Globally, we support over 450 corporate security and GSOC teams, providing users with the critical foresight and intelligence that they need to protect their people and assets. You can work in a fun, fast-paced and challenging environment with dedicated and passionate teammates, supporting clients in the navigation of threats, to ensure their people and assets are safe.
**Responsibilities**:
- Implement and develop a tailored plan to ensure that our existing book of business in APAC achieves our growth targets.
- Develop a strong understanding of clients and provide unparalleled support through the lifecycle of a contract, putting the organisation in the best position possible for future growth.
- Maintain a highly dynamic, mutual growth-focused collaboration with our key partners
- Capture and provide client feedback for our development and production teams to continue adding value to the client’s mission.
- Responsible for achieving account retention, renewal timeliness and account growth metrics.
- Responsible for good, proactive account management and use of CRM tools.
**Requirements**:
Required Qualifications:
- Have in-depth knowledge of a corporate security function, GSOC and/or threat intelligence function.
- Have SaaS and/or account management experience.
- Have experience working directly with high touch customers, must be able to create, edit, research, evaluate, analyze, and fuse data from multiple sources and datasets to appropriately communicate the value of real-time threat monitoring to clients
- Understand customer goals, plans, challenges, timeline, budget, and authority.
- Have a passion for building and maintaining relationships with customers.
- Understand the importance of customer's goals, outcomes and operational processes to integrate our SaaS platform into customer workflows.
- Ability to effectively work with a wide range of internal and external stakeholders from entry-level employees to C-suite executives.
- Self-motivated with the ability to work in fast-paced, changing environment.
- Genuine customer empathy.
- Organized and strong time management skills.
- Excellent written & verbal communication.
- A thirst for knowledge and growth in a start-up environment.
- A sense of urgency and persistence.
- Team player.
- Flexibility and dynamism - we are a small company that moves fast.
Desired Qualifications
- Bachelor's degree in related field or equivalent work experience.
- Experience in engaging with corporate security or intelligence functions a bonus.
- 4-7 years of enterprise software or SaaS customer success/account management/sales with a demonstrated track record of success.
- Experience working with sales, account management, product, and engineering teams.
- Ability to communicate complex concepts to a wide range of audiences.
- Ability to think on your feet and problem-solve in real time.
-
Customer Success Manager
6 days ago
Singapore DC BYTE ASIA PTE. LTD. Full time**Job Overview**: As the Customer Success Manager at DC Byte's APAC hub office in Singapore, you will be responsible for maximising the value of the service we provide to our customers. You will be responsible for working with the other CSMs to implement and improve the customer success role within the APAC region. You will work with the Senior Leadership...
-
Senior Director, Customer Success APAC
2 days ago
Singapore Sumo Logic Full timeAs a trusted customer advisor and leader, the Senior Director, Customer Success APAC will ensure our customers in the region are meeting or exceeding their business objectives through their use of Sumo Logic. You'll be responsible for leading the APAC Regions customer success organization that engages with our customers throughout their full lifecycle. The...
-
Senior Director, Customer Success APAC
2 days ago
Singapore Sumo Logic Full timeAs a trusted customer advisor and leader, the Senior Director, Customer Success APAC will ensure our customers in the region are meeting or exceeding their business objectives through their use of Sumo Logic. You’ll be responsible for leading the APAC Regions customer success organization that engages with our customers throughout their full lifecycle....
-
Customer Success Manager, Apac
2 weeks ago
Singapore TIGERHALL PTE. LTD. Full time**About Tigerhall** Tigerhall is a change activation platform, enabling leaders of large enterprises to get change done faster by increasing buy-in, organizational support and speed of execution for transformation initiatives. The way the world consumes content has changed. Tigerhall is designed to engage the most time-starved professionals, in ways that...
-
Customer Success Manager APAC
2 days ago
Singapore Stott and May Full timeAbout the Company This fast-growing leader in real-time threat prevention for Web3 enables protocols, bridges, and DeFi platforms to detect and prevent exploits before they occur. Trusted by leading crypto-native organizations, the platform protects billions in on-chain value and is backed by world-class investors. With rapid global expansion underway, the...
-
Senior Director, Customer Success APAC
4 days ago
Singapore Sumo Logic Full time $120,000 - $250,000 per yearSenior Director, Customer Success APAC As a trusted customer advisor and leader, the Senior Director, Customer Success APAC will ensure our customers in the region are meeting or exceeding their business objectives through their use of Sumo Logic. You'll be responsible for leading the APAC Regions customer success organization that engages with our...
-
Senior Manager, Customer Success
2 weeks ago
Singapore Trellix Full time $90,000 - $120,000 per year**_Role Overview:_** Trellix is seeking to hire a Senior Manager, Customer Success - APAC. **Company Overview**: Trellix combines the best of two predecessors. We offer a fresh approach to ensure all remediation. This transformation embraces the incredible portfolio and talent of McAfee Enterprise and FireEye and sets us on the path to re-define the...
-
Customer Success Lead
2 weeks ago
Singapore LOOPME SINGAPORE PTE. LTD. Full time**The Role** The APAC Customer Success Lead will lead and own the end to end customer experience for all clients in the region. With an existing team of CSMs, Implementation Consultants & Support Analysts, who report to their UK department heads, we are looking for someone who is able to own the customer strategy & execution within the APAC market and...
-
Customer Success Manager
4 days ago
Singapore Voyager Labs Full timeSingapore **About The Position**: **Location**: Singapore **Who are we?** **We make the invisible visible**. Deep digital investigation platforms for your most complex challenges. - Voyager Labs enables investigators and analysts to collect and analyze massive amounts of complex digital unstructured data and acquire actionable, previously unattainable...
-
Senior Director, Customer Success
2 weeks ago
Singapore Datadog Full time#LI-AC4 Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly communicate the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to...