Operations Associate

5 days ago


Singapore AMPLE TRANSFERS PTE. LTD. Full time
Roles & Responsibilities

About the role – Operations Associate

Be part of an experienced team of cool-headed veterans whose responsibilities include order fulfillment and partner collaboration for all transaction-related processes. In the Transaction Operations team, you ARE the heartbeat of the company – and in this way, all of us other bodyparts can function properly, too.


The Operations Associate shall:


· Be the point of contact for internal and external stakeholders for everything operations;

· Fulfil customers’ transactions at the backend in a timely manner;

· Consult with the Treasury and Frontliner teams as needed;

· Regularly update the ERP & CRM to keep the rest of the stakeholders apprised;

· Upkeep their knowledge in the various product specifications and maintain diligence with compliance requirements;

· Stay focused on market movements and move fast to catch upsides; and

· Output useful reports of Operational efforts on a periodic basis.


About the role’s requirements


The candidate is expected to, at minimum:


· Have completed secondary education or possess 1 year of equivalent professional experience in a customer service environment;

· Be proficient in the English language, both written and spoken, and be able to demonstrate excellent communication skills;

· Preferably also be conversationally proficient in Mandarin and/or Bahasa Indonesia (in line with our products’ target clientele);

· Possess excellent skills in computer software usage;

· Be able to demonstrate strong focus and concentration to avoid mishaps in a role where a single digit mistake could mean actual monetary losses;

· Be able to speak and write Chinese will be a plus;

· Be able to problem-solve, move quick, and exhibit urgency when needed; and

· Must be a Singaporean or PR,


Tell employers what skills you have

CRM
Excellent Communication Skills
Sales
Treasury
Microsoft Excel
Hospitality Service
Secondary Education
ERP
Invoicing
Customer Success
Procurement
Office Administration
Camera
Good Communication Skills
Photography
Attention to Details
Customer Service
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