Service Delivery ManagerSI Company/ITIL or Six Sigma/service management tools

We are seeking a highly motivated and experienced Process Optimization and Improvement Specialist to join our team at People Profilers. The successful candidate will be responsible for driving business growth through process optimization and continuous improvement, leveraging their expertise in Lean and Six Sigma methodologies.About the RoleThe Process...

Service Director, Service Transformation and GovernanceThe Service Director, Service Transformation and Governance is a key leadership role responsible for establishing, implementing, and maintaining a robust IT service governance framework, driving Service Delivery Transformation, and optimizing core IT processes across the organization. This role ensures...

**Company Overview:**The National Library Board (NLB) plays a vital role in nurturing a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore.We strive to provide excellent service delivery that improves the lives of the community. Our flexible, hybrid work environment offers rewarding...

Roles & ResponsibilitiesAn SDM is responsible for the planning, management, coordination and financial control of a project. He/She has to ensure the project is completed on time and within budget and the project's objectives are met. SDMs' oversee the overall flow of the project to ensure the desired result is achieved, different interests involved are...

Roles & ResponsibilitiesResponsibilities:Ensure adherence to ITIL best practices for incident and problem management, consistently meeting SLAs and the needs of the organization. Drive timely resolution of complex incidents impacting banking applications. Lead end-to-end triage efforts, working with cross-functional teams (Tech & Business) to recover...

Roles & ResponsibilitiesThe ICT Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of IT services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in...

Roles & ResponsibilitiesYou will lead the Managed Services team. Will need to focus on maintaining good relationships with clients and improving the company's services to fulfil the client requirements. An SDM will have both technical and administrative role where they help resolve technical problems and manage team performance.An SDM is responsible for the...

Roles & ResponsibilitiesYou will lead the Managed Services team. Will need to focus on maintaining good relationships with clients and improving the company's services to fulfil the client requirements. An SDM will have both technical and administrative role where they help resolve technical problems and manage team performance.An SDM is responsible for the...

Roles & ResponsibilitiesThe Opportunity:The ITIL/ITSM Manager will be responsible for developing, implementing, and managing the IT Service Management (ITSM) framework based on ITIL best practices. This role includes leading the preparation and execution of ISO/IEC 20000 certification, overseeing IT service processes, and ensuring compliance with industry...

Roles & ResponsibilitiesThe Opportunity:The ITIL/ITSM Manager will be responsible for developing, implementing, and managing the IT Service Management (ITSM) framework based on ITIL best practices. This role includes leading the preparation and execution of ISO/IEC 20000 certification, overseeing IT service processes, and ensuring compliance with industry...

Roles & ResponsibilitiesThe incident management role to the specific needs and structure of an Education Management System, such as handling student portals, course management, and system upgrades in an educational context.Responsibilities:Manage and resolve production incidents within the Education Management System, ensuring alignment with SLAs for system...

Roles & ResponsibilitiesService Delivery Manager's role will be client facing and the successful candidate will be tasked with managing the customer relationship and daily operation run for our key clients.RESPONSIBILITIES1. Build relationships with customer and be the single point of contact for all service-related matters associated with the account and/or...

Roles & Responsibilities Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations. Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction. Streamline support processes, leverage automation, and ensure compliance with security and...

Roles & ResponsibilitiesAbout the jobJob Summary:We are seeking a highly motivated and experienced Service Delivery Manager (aka Response Centre Manager) to oversee and optimize the operations of our Response Centre. The Response Centre consists of Network Operations Center (NOC), Helpdesk, and IT Service Management (ITSM) functions. The ideal candidate will...

We are searching for a skilled professional to fill the role of Service Delivery Manager. The ideal candidate will be responsible for acting as a focal point for all support related queries and issues.The successful candidate will work closely with customers to ensure they are leveraging services effectively and finding value in our services. This involves...

Roles & Responsibilities Responsible for taking orders and serving food and beverages to guests Polite friendly and well grown Verifying the identification and of any customers who order alcoholic beverages Submit food orders to the kitchen staffs Ensure customers satisfied with their meal work with kitchen staffs to resolve any complaints and process...

Roles & Responsibilitiescustomer relationships, and service quality. They also act as a liaison between customers and the company.ResponsibilitiesCustomer service: Manage customer service excellence, including developing new processes and reviewing existing ones Customer relationships: Manage customer relationship management resources, including manpower,...

Roles & ResponsibilitiesResponsibilities:Ensure adherence to best practices for incident and problem management, meeting SLAs and organizational needs for training programs and platforms. Lead triage efforts, collaborating with cross-functional teams (Tech, Trainers, Business) to quickly resolve incidents impacting course delivery and user experience. ...

Roles & ResponsibilitiesThe Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and...

Roles & ResponsibilitiesOverview of Role:To lead, manage, and drive the Operations/Projects for each of the Company's Managed Services outsourcing client assigned.Responsibilities:Responsible for managing all aspects of day-to-day Service Delivery Support. Work closely with all operational areas of their assigned accounts/business units, in particular with...