Client Service Representative
Found in: Talent SG 2A C2 - 2 weeks ago
awards including Wealth Management Fintech of the Year by the Asian Banking and Finance Awards 2022, as well as being recognized as one of the Top LinkedIn Startups in Singapore 2022.Find out more about us at www.syfe.comPress links -
Bloomberg
,
Business Times
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TechCrunchThe Right ProfileThe Client Service team serves as the voice behind Syfe’s brand. As the first line of service and support for our clients, our Client Service Representative work closely with internal stakeholders to ensure an optimised client experience at each touch point.You will be responsible for providing world-class customer service, solutions and support to our clients. We are looking for individuals who are enthusiastic, quick-thinking, and willing to go the extra mile to provide an exceptional client experience.Responsibilities
Serve as single point of contact for client queries and engage clients to gain a full understanding of client service needs and gapsTake ownership of assigned client support tickets and ensure prompt resolution to all client inquiries and issuesWork closely with internal stakeholders to deliver customer service that exceeds client expectationsAdapt and select appropriate templates for responses to repeated issuesTo craft professional responses to clients based on understanding of internal processes and product offeringsTo resolve clients’ issues based on understanding of internal process and reach out to internal stakeholders if requiredUnderstand and adhere to escalation matrix for complex or high priority issuesDemonstrate exceptional prioritisation and time management skills and, through escalating when appropriate, maintain and enhance long-term client relationshipsContinually build familiarity and knowledge of Syfe’s product offerings and become the domain expert on the usage of all features within the appAdhoc projects may be allocated from time to timeMinimum Qualifications
3 - 5 years of previous experience in a role with a strong client management focus preferredExperience using Zendesk or an equivalent customer service software preferredFinancial services experience preferred but not requiredExcellent command of written and spoken EnglishMandarin speaking preferredAble to work independently/remotely and also as a team playerHave a can-do approach to resolving client requestsAbility to work in a dynamic, fast-paced environment with high self-assurance, energy and driveStrong communication and interpersonal skillsLocation:
Singapore, Full-timeOnly Singaporeans.
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