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Team Lead, Customer Service

1 month ago

Singapore INDOGUNA (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

Job Responsibilities:

  • Participate and contribute in relevant team level meetings and support tasks including the following topics:
    • Order fulfilment & aftersales Service
    • Customer feedback & satisfaction
    • Process improvements that align with the company’s objectives
    • HOD, Management, Sales & Audit Certification related Meetings
    • Order Procurement & Automation related Meetings
  • To weigh, synergize & deploy the department team job scope distribution, plan & execute on-job-training & welfare decisions.
  • Analyze process hurdles & make decision to justify its resolution, leading to overall productivity.
  • Lead & participates in succession management & workforce planning.
  • Makes staffing decisions to manage the talent pipeline at the company
  • Ensures Customer Service staff is properly trained with the necessary skill-set to appropriately correspond to the company objectives
  • Be a trusted partner of all stakeholders, utilize and recommend the appropriate technology/innovation to meet internal & external customers’ service demands or the solutions they may need.
  • To equip team with the necessary skills training, guidance & foster a team efficient unit for everyone & encourage the 3-tier level outreach


Job Requirements:

  • Minimum of GCE ‘O’ Levels or 5 years’ experience in a foodservice related field.
  • Demonstrated success in supporting key senior management and building relationships.
    Knowledge & experience in related service-sector, planning, organization development, employee relations, training & development
  • Strong collaborator with effective interpersonal and analytical skills who is able to work seamlessly within the organizational units.
  • Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced, high volume environment and on deadline; aptitude for problem solving and decision making required



Tell employers what skills you have

Coaching
Aftersales
Analytical Skills
Workforce Planning
Problem Solving
Procurement
Team Lead
Customer Satisfaction
Team Leader
Microsoft Word
Customer Service
Decision Making
Employee Relations
Audit
Customer Service Experience

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