Current jobs related to Contact Centre Representative - Singapore - D L RESOURCES PTE LTD

  • Customer Service Representative

    4 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    SEARCH INDEX PTE. LTD. is seeking a skilled Customer Service Representative to join our Contact Centre team.We offer a competitive salary of SGD 3,500 - 4,000 per month, depending on experience.Job Description:Responsibilities:Handle customer inquiries via phone and emailRespond to customer complaints in a professional mannerMaintain accurate records of...

  • Contact Centre Representative

    4 days ago

    Singapore OCBC Bank Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Contact Centre Representative to join our team at OCBC Bank.Key ResponsibilitiesTo provide exceptional customer service by attending to inbound calls, responding to enquiries, and resolving customer issues in a professional and timely manner.To handle multiple calls simultaneously,...

  • Contact centre manager

    7 days ago

    Singapore TDCX Full time

    Up to $6.5 K per month + 1 month PB Contact Centre Manager (Government Project) Chai Chee Mon to Friday (8.30am to 6pm) Based in Singapore, we are a holistic talent solutions company and subsidiary of TDCX, with an extensive network of recruitment experts in over a dozen industries. Our team has a collective experience of over a decade when it comes to...

  • Contact Centre Technical Specialist

    3 weeks ago

    Singapore Careers@Gov Full time

    At Careers@Gov, we are seeking a highly skilled Contact Centre Technical Specialist to join our team. As a trusted partner of our citizens, we strive to deliver intuitive and personalized experiences that empower individuals to embrace holistic well-being.The ideal candidate will be responsible for assessing, recommending, and implementing tech solutions,...

  • Service Centre Call Agent

    3 weeks ago

    Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...

  • Senior Contact Centre Systems Manager

    3 weeks ago

    Singapore United Overseas Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Contact Centre Systems Manager to join our team at United Overseas Bank Limited. As a key member of our Group Technology and Operations (GTO) department, you will be responsible for managing contact centre system requirements, overseeing system projects, and ensuring successful digital...

  • Contact Centre Technical Specialist

    3 weeks ago

    Singapore Careers@Gov Full time

    Transform Customer Experience DeliveryAt Careers@Gov, we are seeking a Contact Centre Technical Specialist to join our team and help us enhance our customer experience delivery. As a key member of our organisation, you will be responsible for assessing, recommending, and implementing tech solutions to optimise service delivery.Key ResponsibilitiesAssess...

  • Global Director of Contact Centre Operations

    2 weeks ago

    Singapore Dyson Full time

    About This RoleWe're looking for a highly skilled and experienced professional to lead our global contact centre operations. The ideal candidate will have a strong background in contact centre strategy, operations, and policy development. With a focus on driving transformation and excellence, this role will play a critical part in shaping our customer...

  • Contact centre team lead

    1 week ago

    Singapore People Profilers Pte Ltd Full time

    As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower Prepare...

  • AVP, Contact Centre Operations Specialist

    4 weeks ago

    Singapore HSBC Full time

    Unlock Your Potential in Contact Centre OperationsAre you a strategic thinker with a passion for delivering exceptional customer experiences? Do you have a knack for analyzing complex data and developing innovative solutions? We're seeking a talented AVP, Contact Centre - Operations and Service Optimization to join our team at HSBC.Key...

  • Trainer, Contact Centre Services

    3 weeks ago

    Singapore DHL SUPPLY CHAIN SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Prepare and develop training materials and plans for Contact Centre Be an effective and contributing member of the LCSC Management Team, ensuring that the overall objectives of the LCSC are supported. To train the Contact Centre's Customer Support Agents / Quality Assurance (QA)/ Client Support Manager (CSM) /...

  • AVP, Contact Centre Operations Specialist

    1 month ago

    Singapore HSBC Full time

    AVP, Contact Centre Operations and Service OptimizationHSBC is seeking a high-calibre professional to join our team as an AVP, Contact Centre - Operations and Service Optimization. This role plays a central role in maintaining our reputation as a leader in banking in Hong Kong.Key Responsibilities:Service Performance Analysis: Produce timely analysis on...

  • Contact Centre Agent

    3 weeks ago

    Singapore AGAPE CP HOLDINGS PTE. LTD. Full time

    Roles & Responsibilities• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.• Coordinate and liaise with relevant stakeholders...

  • Contact Centre Performance Optimisation Specialist

    4 days ago

    Singapore D L RESOURCES PTE LTD Full time

    Job Summary:We are seeking a highly motivated Contact Centre Performance Optimisation Specialist to join our dynamic team at D L RESOURCES PTE LTD. The ideal candidate will have a strong background in workforce management, excellent analytical skills, and the ability to work effectively in a fast-paced environment.

  • Centre Coordinator

    3 weeks ago

    Singapore SINGAPORE INTERNATIONAL MEDIATION CENTRE Full time

    At the Singapore International Mediation Centre, we are seeking a Centre Coordinator to join our team. This role will involve managing the CEO's calendar, including scheduling meetings, appointments and travel arrangements. Additionally, the successful candidate will manage events and projects, liaise with external contacts and handle confidential...

  • Executive / senior executive (contact centre, healthcare)

    1 week ago

    Singapore People Profilers Pte Ltd Full time

    To drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead. Job Responsibilities: Supports the Institution Lead to oversee and manage the operations by: Assisting in leave and roster planning and manages roster of staff for daily operations Preparing documents for annual budgeting cycle and...

  • Unit Head Contact Centre Fraud Leader

    2 weeks ago

    Singapore United Overseas Bank Full time

    Fraud and Scam Team LeadershipAs the Unit Head Contact Centre Fraud, you will lead a team of specialists trained in managing Fraud/Scam cases reported by customers via the direct Fraud/Scam hotline and other channels.Responsibilities include ensuring team members complete follow-ups with internal and external parties to resolve Fraud/Scam requests/feedback...

  • Senior / Patient Service Associate (Contact Centre)

    2 months ago

    Singapore WOODLANDSHEALTH PTE. LTD. Full time

    Roles & ResponsibilitiesDuties & Responsibilities Responsible for professionally handling customers' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters] Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all...

  • Head of Centres

    2 months ago

    Singapore STAG MATCH LEARNING CENTRE PRIVATE LIMITED Full time

    Roles & ResponsibilitiesStag Match® is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore’ Education system, which focuses on students’ creative thinking and analytical skills.We are looking for an independent , self motivated, passionate and initiative...

  • Front Desk Representative

    3 weeks ago

    Singapore OOM PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Front Desk Representative at OOM PTE. LTD., you will be responsible for conducting administrative and operational tasks of the Training Centre.The ideal candidate will possess a Diploma or Degree in any discipline and have experience in customer service or contact centre.You will work collaboratively with the sales and marketing...

Contact Centre Representative

2 months ago

Singapore D L RESOURCES PTE LTD Full time
Roles & Responsibilities

Job Responsibilities

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

· Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

· Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

· Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.


Shift Options (Choose 1)

Option#1: Weekends/PHs shift

  • Working Hours : 5 working days, 1 rest day and 1 off day per week
  • 42.5 hours per week
  • Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
  • Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

  • Working Hours : 5 working days, 1 rest day and 1 off day per week
  • 42.5 hours per week
  • Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.
  • Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Tell employers what skills you have

Customer Service Skills
CRM
Customer Service Oriented
Listening Skills
Microsoft Office
Virtual Assistant
Telephone Manner
Interpersonal Skills
MS Office
Attentive
Voice Services
Banking
Customer Satisfaction
Team Player
Customer Service
Case Management
Financial Services
Service Delivery
Call Center