Permanent Operations Manager #BCX

4 weeks ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Job Description:

  • Roster Scheduling: Overseeing (Manage a team), planning, and managing shift schedules and staff budget to achieve optimal staffing levels in delivering excellence in brand experience accordingly to peak and laude period
  • Sales Performance: Analysing sales data. Report to key accounts, understand and research performance behaviour. If need be plan and execute strategies with both marketing and sales to achieve KPIs
  • SOPs & Reporting: Consolidating data for reports to management and other departments. Develop, and improve training process/ materials, and ensure the team is well-trained on policies, and SOPs and that the procedures are performed accurately with exception, memorable customer service
  • Customer Service: Handle customer emails, coordinate with external Customer service support and evaluation of their responses. Ensuring high standards of customer service across all channels
  • Budgeting: Planning and managing operational budgets
  • Process Improvement: Streamlining operations for efficiency and cost-effectiveness
  • Staff Management: Strategically and effectively plan operations in daily store visits for all permanent and (any) temporary staffing and the staffing budget based on the projected volume of orders during seasonalises.
  • Conduct regular store visits to assess operations, provide coaching and support, and ensure compliance with company policies and procedures.
  • Analyse market trends, customer preferences, and competitor activities to identify opportunities and make informed business decisions.
  • Oversee inventory management, including stock control, replenishment, and inventory accuracy.
  • Drive initiatives to enhance visual merchandising, store layout, and product presentation to maximize sales and brand image.
  • Oversee Site support and surveying in assistance to any deployment
  • Prepare and manage project schedule to ensure project completion within scope and schedule
  • Ad-hoc: Involve in other ad-hoc duties and projects required by management

Requirements:

  • Bachelor's degree in Business, or a related field or equivalent.
  • 5+ years of experience in operation, business improvement, merchandising management or similar and proven ability to lead a team.
  • Ability to thrive in fast-paced, dynamic and pressure environments
  • Excellent written and verbal communication skills, with the ability to communicate effectively with clients and internal teams.
  • Meticulous. Strong organizational and multitasking abilities, with keen attention to detail.
  • Proficiency in using CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant tools.

How to Apply:

Interested applicants, please email your resume to zoeychng@recruitexpress.com.sg

Kindly note that only shortlisted candidates will be contacted.

Zoey Chng Chu Xin
CEI No: R24125496
Recruit Express Pte Ltd
EA Licence No: 99C4599

Tell employers what skills you have

Coaching
Temporary Staffing
Budgets
Microsoft Office
Process Improvement
Inventory
Surveying
Ecology
Inventory Management
Attention to Detail
Pressure
Office Software
Budgeting
Customer Service
Scheduling

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