Manager, Hotel Information Systems

4 weeks ago


Singapore FOUR SEASONS HOTELS AND RESORTS ASIA PACIFIC PTE LTD Full time
Roles & Responsibilities

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Manager, Hotel Information Systems (APAC) role will support key hotel information systems within the APAC region, with a primary focus on the Opera Property Management System (PMS), Simphony Cloud Point-Of-Sale (POS), Activity / Spa Booking systems, Membership systems and Retail systems. This position will serve as a regional subject matter expert for corporate and local support and initiatives to ensure interface integrity between local hotel applications and the corporate enterprise ecosystem. Responsibilities will include assessing new hotel staff-facing applications, overseeing new opening implementations and system upgrades while enforcing standards to align with the corporate strategic plan. The role will also involve managing regional vendor relationships / local dealers, including issue escalations, contract maintenance, and functionality enhancements. The manager will also oversee the Hotel Systems support team for the APAC time-zone, which includes providing technical guidance and ensuring timely resolution of system issues.

Job Description:

1) Project Management, Systems Planning and Implementation

· Assist regional project teams to select and implement hotel systems that support localization and local business requirements while aligning to the Corporate strategic goals.

· Provide oversight on new hotel openings including system contract reviews, implementations and integrations ensuring installations adhere to corporate Hotel Systems standards.

· Research and evaluate new hotel technologies as required by local hotel teams to support local government/legal requirements, improve guest experiences and increase efficiencies for hotel operations.

· Identify and implement software enhancements, tools and configuration to meet local regional business needs and business requirements.

· Keep an open communication channel with the Corporate Hotel Information Systems Team on local requirements and projects.

2) Vendor Management

· Manage regional vendors/local dealer relationships by attending regular account and development calls to review high priority escalated issues, contracts/pricing, and vendor roadmaps to align with Four Seasons long term strategies.

· Work with various software vendors to review, understand and improve hotel systems functionality to support new local requirements.

3) System Support and escalation

· Serve as the regional point of contact for APAC hotels to escalate urgent hotel system issues.

· Escalate high priority system issues to vendors/local dealers and internal teams Meet with Corporate Hotel Systems Team weekly to review and prioritize hotel systems escalated issues and enhancements.

· Work with Corporate internal teams (Hotel System Support Team) to identify possible solutions for high priority escalated issues.

· Act as a liaison between various local dealers/vendors to resolve system issues.

4) Systems Standards

· Bring forward new local hotel system configurations and version requests to the Corporate Hotel Systems Team.

· Drive core standards for all support hotel systems.

5) People Management

· Keep Corporate HSS team informed of all regional items related to hotel systems.

· Maintain relationships with regional business leads such as Sr. Spa Directors, F&B Directors, and Director of Rooms.

· Keep close relationships with regional office team.

· Represent as regional Hotel Systems SME on regional project teams.

6) Administrative

· Assist APAC hotels with invoice and contract discrepancies for corporately managed vendors.

7) Other

· Perform other projects as requested by senior management.

· Key Hotel Systems communication person for APAC office.

Education:

· Bachelor’s degree in business, and / or Information Systems.

Professional Qualifications:

· Extensive Opera PMS and / or Simphony Cloud POS experience is required.

Work Experience:

· Minimum 5 years’ experience with hotel systems.

· Excellent communication and leadership skills.

· Strong problem-solving and analytical skills.

· Ability to work independently and as part of a team.

Travel:

· Occasional.

Key Functional Competencies:

· Ability to translate business needs into software specifications and requirements.

· Project Management methodologies: ability to deliver project and tasks on time.

· Ability to understand, chart and direct inter-systems data flow and systems integration.

Key Competencies:

1) Communication

· Write and speak clearly, is concise and easy to understand.

· Effectively translate / explain technical requirements to business stakeholders.

· Deliver complex messages clearly and with sensitivity to others’ needs, cultures, background, and knowledge.

· Contribute meaningfully and concisely to meetings and discussions.

· Clarify issues to ensure understanding, listen attentively and ask follow up questions.

· Review written work for accuracy, tone, and grammar.

2) Delivering Results:

· Detail oriented, self-motivated and innovative.

· Take pride in doing a good job, work hard, stay focused and do what it takes to meet goals and objectives.

· Get clear on exactly what is required, know when and how to ask for help and support.

· Consistently look for feedback to drive performance improvement.

· Show initiative, look for changes or improvements in own work area and shows willingness to take on new responsibilities.

· Overcome obstacles without “ruffling feathers” and doesn’t give up easily even in the face of tough challenges.

· Deliver on promises and can be trusted to do what they say they will do.

· Tackle unforeseen problems and challenges with energy and persistence.

· Is prepared to go outside own area and work cross functionally to help resolve issues.

· Actively seek knowledge and skills to improve performance and continuously review own progress against goals and objectives.

· Ability to work under pressure and meet various deadlines in a fast-paced environment.

3) Flexibility And Adaptability:

· Respond enthusiastically and positively to changing needs and requirements.

· Actively support and participate in new programs, processes, and ways of working.

· Remain calm when things do not go as planned, or when plans or priorities change.

· Is able to multi-task and handle multiple assignments and priorities.

· Is open to trying new things and shows a willingness to change own ideas and perceptions.

· Readily accommodate unforeseen changes in day-to-day work to deal with a situation or to reach a goal and understand the need for flexibility in response to evolving circumstances.

· Able to effectively handle multiple conflicting priorities.

· Excellent people skills; ability to participate in multi-disciplinary work teams.

4) Creative And Innovative:

· Keep current with new approaches, relevant information, best practice industry standards and research.

· Display curiosity and imagination, is open minded and appropriately challenges the status quo.

· Easily adapt to new opportunities and is able to make things happen quickly and effectively.

· Is always looking for ways to improve things and achieve better results in the context of own work situation.

· Is open to trying new and different processes and experimenting with new ideas and ways of doing things.

· Share own ideas and actively support others when they come up with innovations and improvements.

5) Objective Problem Solving:

· Analytical, organizational and problem-solving skills.

· Know when and how to ask for help and advice, is open to new ideas from others.

· Is comfortable discussing potential problems and sharing perspectives, observations and concerns with colleagues and Managers.

· Use previous knowledge, experience, and intuition to identify the root cause of a problem and have solutions in mind when addressing and discussing problems with others.

· Break down problems into their component parts and identify links between them using logic and analysis.

6) Influencing:

· Use positive language, build rapport to establish credibility and emphasize benefits which will appeal to the individual / audience.

Key Technology Knowledge:

· Excellent experience and knowledge of Microsoft Excel, Word, MS project and Visio.

· Knowledge of Opera PMS, Simphony Cloud POS.

· Knowledge of payment gateways, spa applications, restaurant table management systems, rapid response systems is an asset.



Tell employers what skills you have

Vendor Relationships
Microsoft Excel
Analytical Skills
Property Management
Visio
Systems Integration
Spa
MS Project
Vendor Management
Planning and Implementation
Opera
InterSystems
Hotel Management
People Management

  • Singapore YORK HOTEL (PRIVATE) LIMITED Full time

    Roles & ResponsibilitiesDUTIES & RESPONSIBILITIES1.0 Technical and Support Duties Assists in the minor changes to business application forms and/or reports wherever possible and permissible in the systems. Notifies IS vendors of any malfunctioning of hardware or application under the agreed Service Level Agreement (SLA). Reviews reported application or...


  • Singapore THE FULLERTON HOTEL Full time

    Roles & ResponsibilitiesKey ResponsibilitiesLobby presence is crucial, greeting and escorting guests is a main dutyMonitor expected bookings, ensure guests are welcomed and greeted appropriatelyDeliver exceptional, professional guest service throughout their stayAnalyze customer feedback and provide strategic direction to enhance guest satisfactionBuild...


  • Singapore CAPELLA HOTEL, SINGAPORE Full time

    Exceptional Customer Service ProfessionalThe Assistant Manager, Capella Connects & Reservations at Capella Hotel, Singapore provides guests, hotels, and fellow team members with top-notch customer service during call reservation processes. This role requires exceptional communication and interpersonal skills to deliver memorable experiences.The ideal...


  • Singapore The Standard Hotel Full time

    About The Standard HotelWe are seeking a skilled Hotel Reservation Specialist to join our team at The Standard Hotel.Salary: $45,000 - $60,000 per yearJob Description:Responsibilities:Manage and process incoming calls, emails, and online booking requests to ensure accurate entry of reservation details into the property management system.Deliver exceptional...


  • Singapore The Standard Hotel Full time

    Job DescriptionWe are seeking a highly skilled Hotel Communication Coordinator to join our team at The Standard Hotel.About the RoleThis is a fantastic opportunity for someone who enjoys providing exceptional customer service and has excellent communication skills. As a Hotel Communication Coordinator, you will be responsible for handling incoming and...


  • Singapore NSK HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesThe ideal candidate for this position will have a solid background in hotel operations, with a strong focus on engineering and maintenance. Key responsibilities will include:Primary ResponsibilitiesDeveloping and implementing a comprehensive maintenance plan to ensure the hotel's properties and facilities are in good working...


  • Singapore ANDAZ SINGAPORE Full time

    Roles & ResponsibilitiesCome join us to express your Andaz as Information Systems Executive if the following describes you. Provides technical assistance, advice to hotel management so as to minimise overhead expenses and maximise productivity in all areas. Assists authorised users in relation to operation of the hotel’s I.S. system hardware, various...

  • Hotel Manager

    4 weeks ago


    Singapore OASIA HOTEL NOVENA, SINGAPORE Full time

    Roles & ResponsibilitiesResponsibilities Responsible for the proper, efficient and profitable functioning of the Hotel. Oversee the Front Office, Housekeeping & Laundry, Food & Beverage, Security and Engineering departments Prepare the long-term and short-term strategies and plan, budget and forecast for the Hotel together with the Executive Committee. ...

  • Hotel manager

    3 weeks ago


    Singapore OASIA HOTEL NOVENA, SINGAPORE Full time

    Responsibilities Responsible for the proper, efficient and profitable functioning of the Hotel. Oversee the Front Office, Housekeeping & Laundry, Food & Beverage, Security and Engineering departments Prepare the long-term and short-term strategies and plan, budget and forecast for the Hotel together with the Executive Committee. Develop, recommend and...


  • Singapore HOTEL NUVE PTE. LTD. Full time

    Hotel Operations ManagerAs a key member of the Hotel NUVE PTE. LTD. team, the Hotel Operations Manager plays a crucial role in ensuring the smooth running of hotel operations and delivering an exceptional guest experience. Key Responsibilities:Managing hotel operations, including front office, housekeeping, and revenue management.Identifying areas for...


  • Singapore AMRISE HOTEL PTE LTD Full time

    Job Title: Assistant Hotel ManagerThe Assistant Hotel Manager is a critical role within our hotel operations team, responsible for supporting the Hotel Manager in overseeing the overall performance of the hotel. This position ensures that all departments work in harmony to deliver exceptional guest experiences, maintain high standards of service, and drive...


  • Singapore AMRISE HOTEL PTE LTD Full time

    Roles & ResponsibilitiesJob Title: Assistant Hotel Manager ($3000-$4000)Job Location: Bugis Job Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards...


  • Singapore A HOTEL BUGIS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Assistant Hotel Manager ($3000-$4000)Job Location: BugisJob Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards...


  • Singapore AMRISE HOTEL DICKSON PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Assistant Hotel Manager ($3000-$4000)Job Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service,...

  • Hotel Revenue Analyst

    4 weeks ago


    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYAssist in the management of rooms inventory to maximize hotel(s) rooms revenue, as well as maintain accuracy of information and enhance automation efforts in revenue management system. Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings. Assist...


  • Singapore HOTEL NUVE PTE. LTD. Full time

    Roles & ResponsibilitiesJob SummaryResponsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.Duties and Responsibilities:Operations·...

  • Hotel Duty Manager

    4 weeks ago


    Singapore ORCHARD RENDEZVOUS HOTEL, SINGAPORE Full time

    Roles & ResponsibilitiesSummary:This position is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business centre. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established...


  • Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    Job SummaryAs a Hotel Operations Manager at LAGUNA HOTEL HOLDINGS PTE. LTD., you will be responsible for overseeing the smooth operation of hotel housekeeping services. This role requires a leader who can promote a guest-centric atmosphere, ensure quality assurance standards are met, and provide excellent communication skills.Key Responsibilities:Manage...

  • Hotel Duty Manager

    4 weeks ago


    Singapore THE CLAN HOTEL Full time

    Roles & ResponsibilitiesJob Expectations Overseeing and ensuring that hotel operations run smoothly. Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained. As a leader, nurture a high-performance culture within the Front Office department. Collaborate with Housekeeping to...

  • Chef de Cuisine

    4 weeks ago


    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & ResponsibilitiesThe job of Chef De Cuisine is executed satisfactorily when: Standard recipes are developed and written. New dishes and products are developed. Outstanding culinary technical skills are maintained. Profitability and popularity of dishes on the menu are reviewed based upon menu item sales figures, and changes are made where...