Information System Executive
2 months ago
DUTIES & RESPONSIBILITIES
1.0 Technical and Support Duties
- Assists in the minor changes to business application forms and/or reports wherever possible and permissible in the systems.
- Notifies IS vendors of any malfunctioning of hardware or application under the agreed Service Level Agreement (SLA).
- Reviews reported application or system problems and resolve them on the spot if possible.
- Provides helpdesk and technical support for both business application and end user computing devices (computer and mobile devices).
- Administrates new users, delete resigned user’s accounts, password and change request in the computer system, all authorised business application and online government portal.
- Performs IS Asset Management and ensure all IS equipment are properly tagged, updated in inventory and disposed in proper after management approval.
- Provides first level technical assistance to the Hotel’s guest on High Speed Internet Access (HSIA) problem when requested.
- Performs investigation and troubleshooting upon receiving feedback on poor HSIA service provided, and escalate to the contracted vendor for following up till resolution.
- Performs Cloud Infrastructure as a Service (IaaS) (Financial Application) administration and support.
- Performs Cloud Software as a Service (SaaS) (Office365, Financial and POS Application) administration and support.
- Supports and escalates website technical issues to the contracted website vendor.
- Supports IS Manager on any technical IS matters when required.
- Liaises with IS Manager on any IT audit matters.
2.0 Routine Duties
- Reviews automated backup logs and perform remediation when backup fail.
- Reviews antivirus alert notification and performs quick inspection on the reported user’s computer when needed.
- Reviews network Firewall logs and performs remediation when needed.
- Reviews Anti-SPAM mailbox and forward the false positive email(s) back to the targeted recipient; whitelist the sender’s email address in the anti-spam listing.
- Performs Servers and Network maintenance for efficient operation and early fault detection.
- Performs technical support on computing users’ devices when requested.
- Troubleshoots on problems with the Guest Room door lock and escalates to the contracted door lock vendor when needed.
- Performs door lock readings when requested either by Front Office Manager, Executive Housekeeper, Duty Managers, Housekeepers or Security Managers.
- Performs POS Menu Items maintenance when received the approved F&B Menu Item Maintenance Form from the F&B department.
- Performs POS configurations changes when received the approved Change Request Form from Food & Beverage Manager.
- Reviews the interface export files from Hotel Property Management System, Material Control System and Payroll System; making sure all format in order before uploading into Financial Application where applicable.
- Performs physical inspection on the IS equipment and the air-con temperature in the IS Server Room.
- Extracts the Local, IDD and STD Call Charges on Admin usage on Monthly basis and submit to Accounts Officer where applicable.
- Administrates and supports digital signage issues.
- Conducts spot check on computing users and impose corrective action to the users who did not comply with IT Security Policy.
- Updates the Financial Year Calendar in the Hotel Property Management System and Financial Application for the next fiscal year on a yearly basis where applicable.
- Administrates and supports DocuWare issues.
- Administrates and support Amadeus Integrated booking suite issues.
3.0 Other Duties
- Provides technical support to Goodwood Park Hotel’s computing users during the absence of the IS Team in Goodwood Park Hotel where required.
- Provides technical support to TPK Holdings Pte Ltd and other related companies of the Group.
- Provides technical support to Management Office on Mac operating system matters, updates and issues where applicable.
- Attends IS training or workshop for self-improvement and develops new skillset to serve the organization better.
Performs any other duties as and when assigned by the IS Manager or Executive Assistant Manager.
Tell employers what skills you have
Front Office
Mac
Troubleshooting
Remediation
Technical Assistance
Property Management
Hardware
Investigation
Administration
Payroll
Service Level
IT Audit
SaaS
Mobile Devices
Technical Support
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