Guest Services Manager
1 day ago
Job Descriptions
- Oversee hotel telephone operations, including staffing, scheduling, and performance management.
- Train, mentor, and evaluate telephone operators to ensure high standards of customer service.
- Develop and implement procedures and best practices to improve efficiency and guest satisfaction.
- Monitor call metrics and analyze data to identify trends, areas for improvement, and opportunities for increased performance.
- Handle escalated guest issues and complex reservations, providing effective solutions and maintaining positive guest relations.
- Collaborate with other hotel departments to ensure smooth coordination and information flow.
Requirements
- Proven experience in a call center management role, preferably within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Able to work rotating shifts, weekends and public holidays
Tell employers what skills you have
Ability to Multitask
Leadership
Restaurants
Housekeeping
Interpersonal Skills
Job Descriptions
Conflict Resolution Skills
Written Communication
Attention to Detail
Customer Service
Directing
Performance Management
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