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Guest Services Supervisor

2 months ago

Singapur, Singapore Accor Full time
Job Title:Guest Services Supervisor at Accor

Join Accor, a leader in the hospitality industry, as a Guest Services Supervisor. In this pivotal role, you will play an essential part in delivering outstanding service to our guests while overseeing the operations of the bell desk.

Key Responsibilities:
  • Lead and manage the bell staff to ensure efficient service delivery
  • Welcome guests warmly, assist with their luggage, and create a memorable first impression
  • Possess in-depth knowledge of hotel amenities and nearby attractions
  • Organize and manage luggage storage effectively
  • Coordinate transportation arrangements for guests
  • Maintain a tidy and well-organized bell desk area
  • Address guest inquiries and escalate issues as necessary
  • Work collaboratively with various hotel departments to enhance guest experiences
Qualifications:
  • High school diploma is mandatory; additional training in hospitality management is advantageous
  • At least 3 years of experience in bell or guest services, with a minimum of 4 years in a leadership position
  • Exceptional communication and interpersonal skills
  • Proven leadership and organizational capabilities
  • Familiarity with local attractions and current hospitality trends
  • Availability for a flexible work schedule
Company Culture:

At Accor, we celebrate diversity and inclusivity within our dynamic workplace. We provide a range of benefits, including a 5-day work week, complimentary staff meals, laundry services, comprehensive insurance, flexible benefits, and discounts on accommodations and food & beverage services.