Current jobs related to Customer Service Manager - Singapur - SIN CHEW WOODPAQ PTE LTD

  • Customer Service Representative

    2 days ago

    Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our operations team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and enjoyable experience at our resort.Key...

  • Customer Service Manager

    3 months ago

    Singapur, Singapore Skyhigh.Vip Full time

    The Position:– Flexgigzz is looking for a Customer Service Manager to manage the Flexer (Freelancer) department. He/she will be In- charge of overall Flexer welfare related issue.– Developed and implemented corporate-wide policies and procedures for managing all elements of welfare plans.– The Customer Service Manager is professionals who respond to...

  • Customer Service Manager

    3 days ago

    Singapur, Singapore People Profilers Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at People Profilers. As a key member of our customer service function, you will be responsible for leading the delivery of high-quality service to our customers.Key ResponsibilitiesService Delivery: Collaborate with the Customer Service Manager to develop and...

  • Customer Service Manager

    5 days ago

    Singapur, Singapore Applied Materials Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at Applied Materials. As a key member of our organization, you will be responsible for leading our customer service efforts and ensuring that our customers receive the highest level of service and support.Key ResponsibilitiesDevelop and implement customer service strategies...

  • Customer Service Manager

    3 months ago

    Singapur, Singapore Röhlig Singapore Pte Ltd Full time

    Location: Singapore Subsidiary: Röhlig Singapore Pte Ltd Country: Singapore Start: ASAP Responsibilities Performance of daily Customer service responsibilities, Managing the daily transactions for own portfolio of Customers ( Handling a minimum of 100 orders per month. Portfolio to included 2 of the TOP 20 branch accounts) Act as the overriding...

  • Customer Service Manager

    2 months ago

    Singapur, Singapore Safran Full time

    Job Description Summary/Objective To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service. Essential Functions/Responsibilities -Develop relationships, along with having a pro-active approach with customers &...

  • Customer Service Manager

    5 days ago

    Singapur, Singapore Singapore Airlines Full time

    About the RoleSingapore Airlines is seeking a highly skilled and experienced professional to join our Customer Affairs department in the Customer Services & Operations Division.Key ResponsibilitiesDevelop and maintain strong relationships with our valued customers to ensure their needs are met and exceeded.Act as a liaison between customers and various...

  • Customer Service Operations Manager

    5 days ago

    Singapur, Singapore The International Air Transport Association Full time

    About the RoleThe International Air Transport Association is seeking a highly skilled and experienced Customer Service Operations Manager to join our team. As a key member of our Customer Services department, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAssist operational management in...

  • Senior Customer Service Manager

    3 days ago

    Singapur, Singapore United Overseas Bank Full time

    About the RoleAs a Senior Customer Service Manager at United Overseas Bank, you will be responsible for leading a team of customer service representatives in providing exceptional service to our customers.Key ResponsibilitiesResolve complex customer complaints and issues in a timely and professional manner.Proactively identify and address customer pain...

  • Airfreight Customer Service Manager

    3 weeks ago

    Singapur, Singapore Hatch Asia Full time

    "Unifying Purpose, Shaping Careers" - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future. Our Client, a global logistics and supply chain management company that provides comprehensive solutions...

  • Manager - Customer Service SEA+

    3 months ago

    Singapur, Singapore Teleflex Full time

    Position Summary The incumbent is fully responsible for the on-site management of the Customer Service Department, to effectively meet monthly Sales Revenue targets (for assigned regions). This includes ensuring on-time delivery in full and expediting shipment with Supply Chain team and Distribution Centers. Principal Responsibilities People...

  • Assistant Manager, Customer Service

    3 months ago

    Singapur, Singapore The International Air Transport Association Full time

    Employment Type: Permanent Contract Duration:  At IATA, we speak for the airlines of theworld, serving and supporting over 300 of them across all continents. Weare passionate and knowledgeable about the aviation industry, and we strive tomake it safer, smarter, more sustainable and more inclusive. We celebratediversity and inclusion in our workforce,...

  • Customer Service Representative Manager

    3 weeks ago

    Singapur, Singapore Safran Electronics & Defense Services Full time

    Job Description a) Oversee CSR and SA team to ensure AOG support, order fulfilment towards customers' service for satisfaction. b) Responsible for daily customer support and service for purpose of MRO sales related matters to meet the Sales Repair target plan including account management, preparation of proposal, quoting, payment matters, liaison and...

  • Customer Contact Services

    4 months ago

    Singapur, Singapore Singapore Airlines Full time

    Job DescriptionThe successful candidate will join the Customer Contact Services department and be part of the dynamic team that provides reservations support and member services to our customers. The candidate will undergo a month of training in reservations and customer relationship systems to deliver our service excellence commitment to our customers. Key...

  • Assistant Customer Service Manager

    3 months ago

    Singapur, Singapore Bollore Logistics Asia Pacific Full time

    About the role The incumbent will be part of the larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives. What you will be doing Maintain inventory accuracy between Bollore and Customer's WMS system Data compilation and reconciliation related reports Accurate monthly...

  • Customer Service Representative

    5 days ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job SummaryFlintex Consulting Pte Ltd is seeking a highly skilled and experienced Customer Service Executive to join our team. As a key member of our workshop operations, you will be responsible for managing all frontline operations in an efficient manner, ensuring seamless customer service delivery, and achieving key performance indicators (KPIs)...

  • Customer Service Officer

    1 month ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Mon - Thurs 8:30 a.m. - 6 p.m. Fri 8:30 a.m. - 5:30 p.m.Alternate Sat 8:30 a.m. - 12:30 p.m.This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting...

  • Customer Service Officer

    1 month ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionMon - Thurs 8:30 a.m. - 6 p.m. Fri 8:30 a.m. - 5:30 p.m.Alternate Sat 8:30 a.m. - 12:30 p.m.This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints,...

  • Correctional Services Officer

    5 days ago

    Singapur, Singapore Singapore Prison Service Full time

    CAREERS WITH SINGAPORE PRISON SERVICEAre you prepared for a meaningful career with the Singapore Prison Service (SPS)? Engage in a challenging and fulfilling journey that presents numerous opportunities for professional growth and personal development.Positions Available:Extended Management Executive Scheme (E-MXS)- Engage in various responsibilities across...

  • Correctional Services Officer

    5 days ago

    Singapur, Singapore Singapore Prison Service Full time

    CAREERS WITH SINGAPORE PRISON SERVICEAre you prepared for a meaningful career with the Singapore Prison Service (SPS)? Experience a challenging and rewarding environment that provides numerous opportunities for personal and professional development.Available Roles:Extended Management Executive Scheme (E-MXS)- Engage in various functions across line...

Customer Service Manager

2 months ago

Singapur, Singapore SIN CHEW WOODPAQ PTE LTD Full time
Roles & Responsibilities

  • Supervise and lead a team of customer service representatives, providing guidance, training, and support to ensure high-quality customer interactions.
  • Develop and maintain positive relationships with customers, addressing inquiries, concerns, and complaints in a timely and professional manner. Act as the primary point of contact for escalated customer issues.
  • Communicate with customers to identify their needs / expectations and make appropriate adjustments to meet those needs.
  • Facilitate communication between internal departments such as operations, sales, and warehousing to coordinate customer orders and resolve issues efficiently.
  • Track and analyze customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
  • Continuously evaluate and streamline customer service processes and procedures to enhance efficiency and customer satisfaction. Implement best practices and innovative solutions to optimize service delivery.
  • Ensure compliance with company policies, procedures, and regulatory requirements related to customer service and logistics operations.
  • Preparation of periodic status meetings with management
  • Gather and analyze customer feedback through surveys, interviews, and other channels to identify areas for improvement and make recommendations for enhancing the overall customer experience.
  • Provide ongoing training and development opportunities for customer service team members to enhance their skills and knowledge of logistics processes, industry trends, and customer service techniques.
  • Collaborate with external vendors and service providers to ensure seamless coordination of logistics services and address any issues or concerns that may arise.
  • Monitor the customer’s payment status.
  • Involve in company marketing efforts. Contribute to the development of strategic initiatives and long-term plans for improving customer service operations and driving business growth in the logistics sector.
  • Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
  • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
  • Contributes customer service information and recommendations to strategic plans and reviews.
  • Audits customer service procedures and trends and determines system improvements.
  • Determines customer service requirements by maintaining contact with customers and visiting operational environments.
  • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.


Requirements:

  • Min Diploma in related discipline
  • At least 3 years of experience in leadership role Logistics industry or freight forwarding industry.
  • Possess project and time management/ time allocation and organizational skills
  • With drive for high performance and prioritize customer satisfaction

Tell employers what skills you have

Coaching
Warehousing
Leadership
Customer Service Operations
Customer Experience
Recruiting
Customer Service Representatives
Freight
Time Management
Audits
Human Resource
Customer Satisfaction
Regulatory Requirements
Customer Service
Service Delivery
Surveys