Guest Relations

1 month ago

Singapur, Singapore THE PAN PACIFIC HOTEL SINGAPORE Full time
Roles & Responsibilities

Summary of Job:

Guest Relations & VIP Services Manager's responsibilities include leading and overseeing the VIP team's overall coordination from pre-arrival to the departure of VIP guests. Ensure compliance with Job description, daily job completion.

To provide coaching, mentoring and administrative functions in the operational guest-facing areas of the property while developing one’s own exposure to the multi-faceted hotel environment both administratively and operationally with a view toward a senior operations role within PPHG properties.

The manager has a creative mindset to propose new ideas to promote luxury services to our guests. The manager cultivates a positive working relationship with other departments to ensure a smooth preparation for the VIP guest's stay. The manager keeps in touch with Pan Pacific DISCOVERY Loyalty members to maintain a good relationship.

Key Responsibilities:

  • Ensure that daily VIPs, CIPs and Loyalty members' arrivals are prepared and handled by the VIP Services team with professionalism and receive the highest level of professional service and warm welcome. Rooms are inspected and all welcome amenities are placed in the room before arrival.
  • Work closely with relevant departments to attain a high level of coordination to ensure the seamless arrangement for the VIP guests' stay.
  • Constantly seek creative and innovative ideas to elevate service offerings and surprise guests.
  • Ensure VIP Services team operates with a sales attitude and all associates are aware of sales opportunities within the hotel, which will assist with revenue maximization.
  • Keep Senior Management informed of any risk or opportunity in relation to any guest experience or inter-action.
  • Support the Front Office Manager and collaborate closely with the Front Office Educator to ensure the effective implementation of a comprehensive education plan for the VIP Services team, aimed at developing all associates to their fullest potential.
  • Develop and maintain a high level of communication relating to business opportunities between the Front Office and other operational departments.
  • Ensure the VIP Services SOPs are up-to-date, and the team reads through and complies with the standards.
  • Attend Weekly Group Advice meetings to take note of any information related to VIP guests. Share the information with the team and ensure they are followed through to prepare for the arrival.

Guest Relations

  • Achieve positive outcomes from guest queries in a timely and efficient manner.
  • Assume the responsibility to notice when guests are unsatisfied and use their best judgement to suggest resolutions to convert service failure into a memorable hotel experience.
  • Ensure that Assistant Front Office Manager & Front Office Manager are fully aware of any relevant feedback from guests and/or other departments.
  • Anticipate and appreciate the needs of guests to better cater to their needs.
  • Always look for alternatives or best solutions to achieve guests' queries/ preferences.

Qualifications:

  • Minimum 5 years’ experience in Front office operations holding a Managerial role for at least 1 year.
  • Advanced knowledge and experience in the front office functions of Opera or equivalent Property Management Systems.
  • Exposure and experience in HotSOS and LMS applications
  • Advanced computer literacy and knowledge of Microsoft Office applications.
  • Diploma/Degree from a recognized hospitality / tertiary institution
  • A’ levels equivalent with at least 5 years hospitality supervisory/managerial experience and industry certification
  • Strong operational leadership with an excellent customer service skill
  • A good people manager with the ability to motivate a well-set team
  • High level of both verbal and written communication
  • Demonstrate high ability to handle complaints and challenges professionally
  • Exposure with Opera, HOTSOS, LMS, FCS and other property management software is a must.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.


Tell employers what skills you have

Coaching
Front Office
Mentoring
Property Management Systems
Microsoft Office
Property Management
VIP
Guest Relations
Written Communication
VIP Services
Opera
Customer Service
Computer Literacy
Hospitality

  • Guest Relation Executive

    1 month ago

    Singapur, Singapore CIRCULAR DRAGON PTE. LTD. Full time

    Roles & ResponsibilitiesHidden behind the fridge door of an unassuming local cafe, The Dragon Chamber is an immersive, one-of-a-kind hidden restaurant, reminiscent of old-time Chinatown gambling dens and secret society hangouts. We serve guerrilla-style food that brings back age-old unconventional Chinese dishes.The Guest Relations Executive is responsible...

  • Guest Relations Manager

    3 months ago

    Singapur, Singapore Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Guest Relations Manager

    3 months ago

    Singapur, Singapore Marriott International Full time

    JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the...

  • Guest Relations Officer

    2 months ago

    Singapur, Singapore Accor Full time

    Company Description HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s...

  • Butler (Guest Relation)

    3 months ago

    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our...

  • Loyalty & Guest Relations Officer

    2 months ago

    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem....

  • Guest Relations Supervisor

    3 months ago

    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for...

  • Guest Relations Executive

    3 months ago

    Singapur, Singapore Four Seasons Hotels and Resorts Full time

    Four Seasons Hotel Singapore A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness. A warm,...

  • Guest Relations Executive, Front Office

    2 months ago

    Singapur, Singapore Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Guest Relations Manager

    5 months ago

    Singapur, Singapore Shangri-La Full time

    We are looking for someone who: Takes pride in being a hotelier Loves interacting with guests and customers Is a friendly, helpful and trustworthy leader Enjoys crafting creative and best-fit solutions  Preferably has relevant experience with hotel background Has strong interpersonal and communication skills

  • Guest Relations Officer

    5 months ago

    Singapur, Singapore Shangri-La Full time

    We are looking for someone who: Takes pride in being a hotelier Preferably has relevant hospitality experience Has strong interpersonal and communication skills Enjoys working as part of a team Has a can-do attitude Is a self-starter Enjoys crafting best-fit solutions for guests

  • Guest Relations Agent

    3 months ago

    Singapur, Singapore Marriott International Full time

    JOB SUMMARY Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. The Concierge is also responsible for ensuring all Bell associates conduct their work ethically and with integrity. The Concierge should also be fully aware of and acts in...

  • Guest Relations Manager

    1 month ago

    Singapur, Singapore JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...

  • Guest Relations Officer

    3 months ago

    Singapur, Singapore Marriott International Full time

    JOB SUMMARY Assist Managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Ensuring all GRAs are well trained and to be readily groomed for the next position. JOB DUTIES AND RESPONSIBILITIES Ensure all Standard...

  • Guest Relations Officer

    3 weeks ago

    Singapur, Singapore The Pique Lab Full time

    [What You'll Be Working On]As our Guest Relations Officer, you will be providing support to ensure a smooth and pleasant campus experience for our students and parents.Welcome students and parents from designated posts within the building and direct them to our campus.Assist in guiding students from our campus to the common toilets during scheduled...

  • Guest Relations Officer

    3 weeks ago

    Singapur, Singapore The Pique Lab Full time

    [What You'll Be Working On]As our Guest Relations Officer, you will be providing support to ensure a smooth and pleasant campus experience for our students and parents.Welcome students and parents from designated posts within the building and direct them to our campus.Assist in guiding students from our campus to the common toilets during scheduled...

  • Front Office Agent

    3 months ago

    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem....

  • Guest Relations Officer

    4 weeks ago

    Singapur, Singapore The Pique Lab Full time

    [What You'll Be Working On]As our Guest Relations Officer, you will be providing support to ensure a smooth and pleasant campus experience for our students and parents.Welcome students and parents from designated posts within the building and direct them to our campus.Assist in guiding students from our campus to the common toilets during scheduled...

  • Food and Beverage Guest Relations

    4 months ago

    Singapur, Singapore Capella Singapore Full time

    Position OverviewAs Food and Beverage Host, you will be responsible for managing the reservations efficiently and have excellent communication skills. The role requires an individual with outgoing personality who strives to provide our guests with the highest customer service while building a strong repertoire of guests for the restaurant. The RoleA. Deliver...

  • Front Office

    3 months ago

    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Conduct tours of local areas, explaining local points of interest. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Identify and explain room features to guests. Ensure guests’ needs are met, including special requests. Arrange transportation for...