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Food and Beverage Guest Relations

5 months ago

Singapur, Singapore Capella Singapore Full time

Position Overview
As Food and Beverage Host, you will be responsible for managing the reservations efficiently and have excellent communication skills. The role requires an individual with outgoing personality who strives to provide our guests with the highest customer service while building a strong repertoire of guests for the restaurant.

The Role
A. Deliver Guest Experience

  1. Managing reservations through phone and email, ensuring restaurants are confirmed
  2. Responding to guest enquiries and requests
  3. Communicating guest information to the team (special requests, occasions) to personalize guests' experience
  4. Request guests for their dining feedback and communicate feedback to the manager

B. Support Food and Beverage Operations

  1. Ensure each guest is warmly welcomed
  2. Welcome guests by name and escort them to the designated seats
  3. Ensure each guest gets a fond farewell before they leave
  4. Assist in building and maintaining a strong guest profile database

Talent Profile

  1. Skillful at communicating with guests and providing excellent service
  2. Ability to engage in a conversation in a professional and friendly manner
  3. Individuals who are well groomed and possesses good English communication skills
  4. Team player
  5. Someone who is able to work under pressure
  6. Positive learning attitude and passion in customer service