Current jobs related to Guest Relations Manager - Singapur - JLL
-
Guest Relations Manager
4 weeks ago
Singapur, Singapore Marriott International Full timeJob SummaryWe are seeking a highly skilled Guest Relations Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesRespond to guest inquiries and resolve issues in...
-
Guest Relations Manager
4 weeks ago
Singapur, Singapore Marriott International Full timeJob SummaryWe are seeking a highly skilled Guest Relations Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesRespond to guest inquiries and resolve issues in...
-
Guest Relations Manager
5 months ago
Singapur, Singapore Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Guest Relations Manager
2 months ago
Singapur, Singapore Four Seasons Hotels and Resorts Full timeAbout Four Seasons:At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:The Guest Relations Manager plays a vital role in ensuring seamless communication...
-
Guest Relations Manager
5 months ago
Singapur, Singapore Marriott International Full timeJOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the...
-
Guest Relations Manager
3 weeks ago
Singapur, Singapore CGTX PTE. LTD. Full timeAbout C.O.T.UC.O.T.U (Centre Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little Birdie progressive...
-
Guest Relations Manager
1 month ago
Singapur, Singapore COLIWOO PROPERTY MANAGEMENT PTE. LTD. Full timeJob Title: Guest Relations ExecutiveWe are seeking a highly skilled Guest Relations Executive to join our team at Coliwoo Property Management Pte. Ltd. The successful candidate will be responsible for ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Manage day-to-day operations and maintenance of the property, including...
-
Guest Relations Manager
1 month ago
Singapur, Singapore Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is a global leader in luxury hospitality, driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:The Guest Relations Manager plays a critical role in...
-
Guest Relations Manager
4 weeks ago
Singapur, Singapore Four Seasons Hotels and Resorts Full timeAbout Four Seasons:At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these exceptional experiences is...
-
Guest Relations Manager
4 weeks ago
Singapur, Singapore AUREALIS SERVICED RESIDENCE PTE. LTD. Full timeRole SummaryWe are seeking a skilled Guest Relations Officer to join our team at AUREALIS SERVICED RESIDENCE PTE. LTD. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences from check-in to check-out. Your primary focus will be on ensuring that our guests feel welcome, comfortable, and well-cared for...
-
Guest Relations Manager
3 weeks ago
Singapur, Singapore CGTX PTE. LTD. Full timeRoles & ResponsibilitiesAbout C.O.T.U:C.O.T.U (Centre Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little...
-
Guest Relations Ambassador
4 weeks ago
Singapur, Singapore CAPELLA HOTEL, SINGAPORE Full timeJob Title: Guest Relations ExecutiveJoin the Capella Hotel, Singapore team as a Guest Relations Executive and be part of delivering exceptional guest experiences. As a key member of our team, you will be responsible for providing personalized concierge services, ensuring guest satisfaction, and maintaining the highest standards of hospitality.Key...
-
Guest Relations Officer
4 weeks ago
Singapur, Singapore Marriott International Full timeJob SummaryWe are seeking a highly skilled Guest Relations Officer to join our team at Marriott International. As a key member of our operations team, you will play a critical role in ensuring that our guests receive exceptional service and have a memorable experience at our hotel.Key ResponsibilitiesProvide exceptional customer service to guests, responding...
-
Guest Relations Officer
3 weeks ago
Singapur, Singapore Accor Full timeJob Title: Guest Relations OfficerAt Accor, we are committed to delivering exceptional guest experiences. As a Guest Relations Officer, you will play a vital role in ensuring that our guests feel welcome and cared for throughout their stay.Key Responsibilities:Assist guests with check-in and check-out, and provide exceptional customer serviceEfficiently...
-
Guest Relations Officer
2 months ago
Singapur, Singapore Accor Full timeAccor is seeking a skilled Guest Relations Officer to join our team at Fairmont Singapore and Swissotel The Stamford. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes. Your excellent communication skills and ability to work in a fast-paced...
-
Guest Relations Associate
4 weeks ago
Singapur, Singapore THANKSGIVING SERVICED RESIDENCE PTE. LTD. Full timeJob Title: Guest Relations & Operations AssociateWe are a serviced apartment located in the heart of Singapore, and our employees enjoy working with us because we offer:Work-life balanced shift scheduleSupportive work environmentTraining and performance assessments for internal promotionCareer opportunities to advance in the hospitality industryWe are...
-
Guest Relations Officer
2 weeks ago
Singapur, Singapore Marriott International Full timeJob SummaryWe are seeking a highly skilled Guest Relations Officer to join our team at Marriott International. As a key member of our operations team, you will play a vital role in ensuring that our guests receive exceptional service and support throughout their stay.Key ResponsibilitiesAssist managers in ensuring daily operations run smoothly and...
-
Guest Relations Officer
2 months ago
Singapur, Singapore Marriott International Full time{"JOB SUMMARYAs a Guest Relations Officer at Marriott International, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable experience. You will be responsible for handling telephone enquiries, providing guidance and supervision to Guest Relations Agents, and ensuring that all Standard Operating Procedures are...
-
Guest Relations Officer
1 month ago
Singapur, Singapore Marriott International Full timeJob SummaryWe are seeking a highly skilled Guest Relations Officer to join our team at Marriott International. As a key member of our operations team, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable experience at our hotel.Key ResponsibilitiesAssist managers in ensuring daily operations run smoothly and...
-
Guest Relations Officer
4 weeks ago
Singapur, Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full timeJob Title: Guest Relations OfficerLocation: Tampines OneWorking Hours: 5 Days Work Week in between Mon - SunSalary: $3000 - $3500Job Responsibilities:Provide exceptional customer service by welcoming guests in a courteous and prompt manner.Be familiar with the menu, promotions, and service procedures to ensure seamless guest experiences.Assist guests with...
Guest Relations Manager
3 months ago
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Guest Relations Manager
Responsibilities:
Developing and implementing strategies to enhance the overall experience of occupants in the facility, including employees, guests, and visitors.
Develop and implement standard operating procedures to maintain cleanliness and hygiene standards.
Manage and coordinate various soft services such as cleaning, pest control and landscaping within the account’s portfolio & ensuring that these services are delivered to the expected standards and properly aligned with the needs of the organization and its occupants.
Conduct daily routine walkthroughs and assessments of the soft services delivery to ensure ambassador’s compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client
Provide guidance, training, and support to team members, ensuring high standards of performance and professionalism.
Collaborate with external vendors and service providers for efficient delivery of soft services.
Coordinate with internal teams to implement necessary improvements in soft services and human experience.
Collaborating with various teams, such as operations, maintenance, and service providers, to ensure the seamless delivery of services aligned with occupant expectations.
Building and maintaining strong relationships with occupants and stakeholders to understand their requirements and address any concerns or feedback.
Monitor and evaluate the quality of services, addressing any issues or concerns promptly and taking corrective actions when needed.
Utilizing data and analytics to gain insights into occupant preferences, trends, and satisfaction levels and to make data-driven decisions, identify opportunities for improvement.
Proactively seeking opportunities for innovation and improvement in the human experience by staying updated with industry trends and best practices and leveraging technology and new strategies to continuously evolve and enhance occupant satisfaction and well-being.
Implementing initiatives to enhance employee engagement and well-being within client premises such as wellness programs, work-life balance initiatives, diversity and inclusion efforts, and ongoing training and development to create a positive and supportive workplace culture.
Prepare and submit regular reports on facility and team’s service performance, including cleaning, pest control, and landscape maintenance.
Lead a team of ambassadors, by setting governance through audits and mystery shopping
Ensure the upkeep of the team’s attire and adhere to the established grooming standards.
Strive to continually improve experience service performance
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas
that provide service delivery efficiencies
Being a JLL brand enforcer
Do you believe that first impressions last? As the first person that our visitors will see, it’s important that you’re conscious of your professional image—always feeling confident and looking your best (i.e., sticking to the dress code.)
Your commitment to our brand promise of client service would be befitting, as you will deal with the varying demands of visitors and employees. In all your activities, you’ll need to keep in mind that you follow the company’s regulations and requirements.
Skilled on the job
You should be adept in front desk and back office processes with strong admin skills. Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job. And if you can also match these abilities with a computer-savviness, then you might be the one we’re looking for
Requirement
Mid-level experience from 4 to 5 star Hotel /Tier 2 Airline / F&B industry
Semi-strategic role that will involve high-level planning and guiding the team towards an end to end successful operations
Conduct training, internal journey mapping, audits to keep team in regular check of execution
Help plan & support request required by BUs and ensure requirement are met at high standards
Strong problem-solving skills and the ability to work well under pressure.
Proven experience in a similar guest relations role within a corporate environment.
Strong customer service and communication skills to effectively address guest concerns.
Knowledge of facility management principles, including cleaning, pest control, and landscape services.
Excellent organizational and multitasking abilities to manage multiple soft services simultaneously.
Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
