Client Relations Officer
4 days ago
Working Location: Central, Singapore
Working Hours: Shift work; required to work on weekends.
Contract Duration: 12 months (Renewable)
Benefits: Includes Transport Allowance, Flexible Allowance, CRM allowance, eMedical Card, Annual Wage Supplement (AWS), and Variable Bonus (VB).
Job Responsibilities:
- Respond to inquiries primarily via incoming calls through the hotline and other channels, such as email.
- Understand customer needs and provide quick, accurate, and satisfactory responses to their queries.
- Make outbound calls to customers who request a callback.
- Ensure accurate recording of customer conversations in the call centre system.
- Meet or exceed all individual and team key performance indicators (KPIs) set by management.
- Maintain a positive and helpful demeanor in all customer interactions.
- Be available to work on weekends and perform overtime when necessary.
- Undertake other ad hoc duties as assigned by Team Leaders or Supervisors.
Job Requirement:
- Previous experience in a call centre is highly preferred, or equivalent customer service experience.
- A team player with strong interpersonal and communication skills.
- Self-motivated and able to work independently with minimal supervision.
- Availability to work rotating shifts, including weekends and public holidays.
JAC Recruitment Pte. Ltd.
EA License Number: 90C3026
Registration Number: R22107842
EA Personnel Name: Ng Siew Thien
Tell employers what skills you have
Customer Service Skills
CRM
Customer Service Oriented
Microsoft Office
Interpersonal Skills
Administration
Voice Services
Service Desk
Mobile Devices
Communication Skills
Team Player
Microsoft Word
Customer Service
Case Management
Able To Work Independently
Customer Service Experience
Call Center
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