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Customer Service Executive

4 months ago

Singapur, Singapore SKYLINK GROUP HOLDINGS PTE. LTD. Full time
Roles & Responsibilities

Join Our Growing Team

The SKYLINK Group is a premier all-in-one mobility solution provider for retail, vehicle leasing, insurance, credit finance, workshop servicing, and engineering works for all commercial and passenger vehicles. Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, marine, construction, sanitation, and government services. With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.


The Job

  • Monitor contract renewal status for all existing corporate accounts
  • Engage in customer service recovery for lapsed account
  • Disseminate new promotions/services/products to manage customers
  • Assist with required supporting documentation for leasing and sales agreements
  • Liaise with other departments to complete vehicle handover and payment procedures.
  • Assist Sales Manager (Key Accounts) on outstanding payment matters/contract renewal requirements.
  • Preparing aging reports (accounts) on outstanding payments
  • Track and update customer/sales team on leased vehicle movement and status during repairs, inspections, or breakdowns.

Requirement

  • Diploma / Degree
  • Proficient in Microsoft Office and Google App
  • Minimum 2 years in Customer Service / Sales Role / Account Management
  • Proficient in English and Mandarin
  • Good analytical and problem-solving mindset
  • Pleasant voice, good phonetic skills
  • Singaporeans / Singapore Permanent Residents (SPR)

Tell employers what skills you have

Account Management
Microsoft Office
Microsoft Excel
Construction
Interpersonal Skills
Vehicle Leasing
Service Recovery
Mobility
Sanitation
Vehicles
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Shipping