Service Ambassador
2 months ago
Job Responsibilities
- Opening/closing of Express stations including all facilities and amenities.
- Conducting regular station inspections and security checks include checking, monitoring, and ensuring functionality, cleanliness of the station's facilities such as escalators, lifts, lights, fans, barricades, first aid kit, fire extinguisher
- Working with SDC Command Centre report and follow up faults for rectification
- Coordinating with Operation Command Centre (OCC) and external agencies on recovery efforts during service disruptions.
- Provide warm friendly service to help where need, assisting guest with priority boarding (eg. elderly, wheelchair access)
- Manage crowd control, including station evacuation by deploying queue management barricades and providing queue line control.
- Managing deployment of signages, providing directions for guest diversion to an alternate mode of transport during peak periods of Express Service delay/disruption.
- Providing first line maintenance of PGD/PSD with approved SOP for recovery of faults
- Providing information to guests, not limited to transportation, attractions, way-finding information, ongoing island attraction promotions, events
- Provide feedback/communication on crowd situation status at stations to OCC and SDC Command Centre(s).
Job Requirements
- GCE 'O' Levels or equivalent
- Required to perform rotating shift work based on duty roster, including weekends and Public Holidays.
- Able to work in a fast-paced and customer facing environment.
- Possesses a service-oriented mindset and pleasant disposition.
Thong Yie Sze (EA Personnel Registration No: R
Inter Island Manpower Pte Ltd (Co Reg: N/ EA License: 08C3527)
Please send your updated resume by clicking "Apply". Only shortlisted candidates will be notified
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