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Client Success Specialist

4 months ago

Singapore FastJobs Full time

FastCo is the company behind FastJobs, South-east Asia's top non-executive job portal for both job-seekers and employers, and FastGig, Singapore's first flexi-work recruitment app.

FastGig is a platform that enables businesses to hire flexible workers, building an agile and robust blended workforce Our fully managed service encompasses sourcing, onboarding, training, and payroll to help businesses manage peak periods, and diversify headcount.

We are hiring a Client Success Specialist (Recruitment) who will focus on building relationships with clients and ensuring successful recruitment of gig workers. This role requires someone who thrives in a fast-paced environment where you can wear multiple hats and is passionate about building relationships and exceeding client expectations.

What You'll Do:

  • Be the ultimate onboarding pro, guiding new clients to success and ensuring they hit their hiring targets
  • Attracting the best freelance workers (like a magnet); you'll find them, schedule their work, and manage them for jobs and events your clients need.
  • Conduct job assessments and training sessions to prepare our amazing gig workers for success
  • Build strong relationships with both clients and gig workers, fostering trust and a collaborative spirit
  • Dive into data to identify areas for improvement and optimize recruitment strategies
  • Provide on-site support during client events, ensuring everything runs smoothly

Who You Are:

  • Passionate and results-oriented individual with at least 1 year of experience in operations, recruitment, event management, or a related field. (Bonus points for experience with gig companies or event staffing)
  • A communication champion who can clearly explain things to both clients and gig workers
  • A problem-solving pro who can identify and overcome recruitment challenges
  • Thrives on analysing metrics and optimising strategies
  • A collaborative team player who enjoys working towards shared goals