Engineer, IT Executive Support

1 month ago


Singapore Singtel Group Full time

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG

- To provide IT support to Singtel Top Executives (Board of Directors, Management Committees, Vice Presidents, Heads) and Personal Assistants of Singtel Top Executives.

- IT Support covers Singtel standard software application services, environments and platforms. Standard hardware such as Desktops, Laptops, Tablets, MacBook, iPad, remote access, messaging, mobile devices, printers, etc. which the Singtel Top Executives operate.

- To possess In-depth knowledge and hands on technical skills in

End User hardware maintenance and troubleshooting,

Operating Systems (Microsoft Windows, MacOS, Android, iOS/iPadOS)

Microsoft 365 applications (MS Office, MS Teams, Intunes, etc)

Network Infrastructure (LAN , WIFI, VPN)

- To assist in the deployment of IT projects that touch base with the Top Executives Endpoints.

- To work closely with the internal stakeholders to ensure good employee experience in the space of end user computing

- Trend analysis of all IT issues reported by Top Executives and partnership with Level 2 support/SME to identify any gaps or service improvement

- To support and manage the installation and setup of Video Conference System

- To support the setup of Ad-hoc AV VC requirement

- To ensure the high availability (>90%) and the usability of the Video Conference System

- To ensure good experience for users while using TEAMS , ZOOM or Webex when using Video Conference System

Make an Impact by:

  • To ensure Top Executive users can effectively and productively use established technologies and to maintain a good experience in office automation tools, desktop and mobility technologies.
  • Level 1 Point of Contact for Escalation to work with service partners or other Level 2 support/SME to ensure Top Executives incident is been resolved promptly
  • Versatile in learning and desire to remain up to date with changes in technology
  • Drive workplace modernization in order to increase productivity and efficiency in IT Workplace
  • Manage inventory tracking of all computing devices used by Top Executives and their PAs
  • Resolve at least 90% of the incidents reported by Singtel Top Executives by using the right domain knowledge and incident management tools.
  • Good analytical skills to create business reports that provides insight to key data points and the ability to identify gaps in the service process, partnering with service owner on continuous service improvement
  • Document and Assist in refining IT Executive Support Process to ensure it is always updated
  • To ensure the setup and commissioning of the Video Conferencing system
  • To make periodic tracking and health checks on the Video Conference system to ensure the high availability of the system
  • There is a total of 170 Video Conference System in Singtel Comcenter, Serangoon North and also Pickering Street. Periodic health checks for the TE floors is done weekly and for non TE floors usually done monthly. And also, with the Project Orchard upcoming, there will be a lot of request to shift VC Conference or deploy new ones at the temporary sites.
  • To support Top Executive meetings or event when using TEAMS, ZOOM or Webex

Skills for Success:

  • Diploma in IT related course or equivalent
  • At least 4-5 years working experience in supporting IT support to Top Executives
  • Hardware troubleshooting skill (PC, Laptop, Table, iPad, MacBook, Smart Phone, Printer)
  • MS applications (MS Office, Outlook, Office365, MS Teams, Intune, Internet Explorer, MS Office, etc), Chrome
  • Network and Remote Access (Cisco AnyConnect VPN)
  • ITILv3 certified.
  • Understanding of how Video Conference System works including the backend infra such as Cisco Call Manager.
  • Experience in Troubleshooting and Maintenance of Audio Visual and Video Conference System
  • Understanding of Network Infra and the ability to do simple trouble shooting.
  • Experience in supporting TEAMS and/or ZOOM meeting and/or events.

Rewards that Go Beyond:

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Your Career Growth Starts Here. Apply Now

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.


  • IT Support Engineer

    4 weeks ago


    Singapore HI-EX IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities: Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime. Install, configure, and maintain computer systems, networks, printers, and other peripherals. Respond to IT support requests via phone, email, and in-person, maintaining a high level of customer service. ...

  • IT Support Engineer

    4 weeks ago


    Singapore HI-EX IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities: Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime. Install, configure, and maintain computer systems, networks, printers, and other peripherals. Respond to IT support requests via phone, email, and in-person, maintaining a high level of customer service. ...


  • Singapore TOTAL IT GLOBAL PTE. LTD. Full time

    Total IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance...


  • Central Singapore Total IT Global Full time

    **ABOUT US: - **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations...


  • Singapore JMA Global IT Solutions Sdn. Bhd Full time

    Network Support EngineerResponsibilities: Install Network Hardware and Software for LAN, WAN and wireless network Troubleshoot and Repair Faulty Hardware and Software Maintain Network and System Security Monitor Network Performance and Suggest Improvements to Decision Makers Create and Issue User Profiles to Company Employees Create and maintain...


  • Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Job Title: Dealing Room/ Trade Floor Support SpecialistAbout the PositionWe are seeking a dedicated individual to join our team as a Dealing Room/ Trade Floor Support Specialist. As a key member of the Dealing Support team, you will collaborate with various technology departments within the organization.Roles & Responsibilities:Contribute to the success of...


  • Singapore I.T. Generation (IT Gen Asia) Full time

    Data Center IT support officer (DSS Onsite Tech)Monitor and control the execution of batch jobs so that they can complete within the critical batch window and not affect online performance.Provide smart hands for round-the-clock critical data center support.Ensure safety and security of the data centers.Any other duties as assigned from time to time.General...


  • Singapore OPUS IT Pte Ltd Full time

    1) Primarily responsible for the post sale maintenance of IBM equipment in customer accounts. Preferable experience in Sys I/X/P system.2) Provide accounts with total systems support.3) Acts as the primary technical interface to customers for hardware and software technical support as required by the customer.4) Uses advanced technical expertise to conduct...


  • Singapore Opus IT Services Pte Ltd Full time

    Responsibilities: Technical Troubleshooting on I.T hardware and software products (Desktop PC, Laptop, Printers etc) Perform remote troubleshooting using client remote tool Work closely with various IT resolver group to resolve customer software desktop issues Manage server backup tape, monitor backup status Troubleshoot network and WiFi connectivity Asset...


  • Singapore OPUS IT SERVICES SDN BHD Full time

    Provide support requirements at customer's site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer's specifications to ensure customer satisfaction and service operation are achieved. Conduct installations based on customer's requirements and company specifications, from site inspections...

  • L1 Support

    2 weeks ago


    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Requirement Diploma/Degree in Computer Science/Engineering, Information Technology or any related discipline 3+ years of experience in IT production operations 1+ years of experience in leading the operations Familiar with some of the platforms, such as Windows, Linux, Unix, Cloud Platform (AWS), database and middlewareResponsibilities To assist the manager...


  • Singapore SPEARING EXECUTIVE SEARCH PTE. LTD. Full time

    What's in it for you? AWS Yearly Company Retreats Transport Allowance Work in the Oil and Gas industry We are looking for someone who can: _ Installing and configuring computer hardware, software, systems, networks, printers and scanners Supporting, monitoring and maintaining office network systems (Microsoft 365, Trend Micro, Firewall, Hyper-V, VMWare etc)...

  • Presales Engineer

    2 weeks ago


    Singapore Strike IT Full time

    Non-disclosed SingaporePosted 3 hours ago In-Office Permanent S$60k - S$84k The Pre-Sales Specialist will proactively accelerating deals by overcoming technical objections and building solutions around the products. You will provide inperson and/or remote software demonstrations to prospective clients. Additionally, you will be responsible for the presales...

  • Product Executive

    2 weeks ago


    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Roles & ResponsibilitiesProduct Executive (Construction Industry)To promote company's products and services to building contractors, specialist contractors and building materials dealers to achieve sales target. Provide technical support and advice to customers and contractors Liaise with respective managers to gather product information, product pricing and...

  • Product Executive

    2 weeks ago


    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Product Executive (Construction Industry) To promote company's products and services to building contractors, specialist contractors and building materials dealers to achieve sales target. Provide technical support and advice to customers and contractors Liaise with respective managers to gather product information, product pricing and inventory levels for...

  • Product Executive

    4 weeks ago


    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Roles & ResponsibilitiesProduct Executive (Construction Industry) To promote company’s products and services to building contractors, specialist contractors and building materials dealers to achieve sales target. Provide technical support and advice to customers and contractors Liaise with respective managers to gather product information, product...

  • Application Support

    2 weeks ago


    Singapore NEURONES IT ASIA PTE. LTD. Full time

    We are looking for Application Support Analyst to support one of our clients in SG.Your scope will be as below:Scope: Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 2 6 production support for the APAC region. Independently debug and propose resolution/workaround for complex production issues. Ensure...


  • Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...


  • Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...

  • IT Support Engineer

    2 weeks ago


    Singapore NodeFlair Full time

    Job Title: IT Support EngineerJob Level: Non-ExecutiveDepartment: TechLocation: VietnamReporting To: Project ManagerOverall JobObjectives: Provide technical support to clients and colleagues, troubleshoot andmaintain IT systems and use Asana, Slack and supporting tools.The Information Technology Support Staff will be responsible for providing technical...