![TRICHOKARE PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Senior Customer Service Officer Salary from
1 month ago
*Up to $3000/mth*Full Time*5 Days Work Week - Retail Hours*Near MRT Station
Job Descriptions:
- Customer Services at front desk
- Attending to walk in customers, customers by appointment, fixing/rescheduling appointments and answering to queries made
- SMS reminder to existing customers for appointments, Call or SMS reminder to new customers for consultation appointment.
- Post of Sales System on issuing Invoices, Service Sheet and Customer Treatment book
- Updating and deduction of used treatments in both customers' physical record and Studio Manager System
- Daily Closing Settlement
- Responsible for submission of Outlet Reports
- Outlet stock-take, administration
- Coordination and execution of activities required to support Outlet performance, eg flyer distribution, feedback from clients.
- Assist BM in overall Outlet Operations on BM's off day / leaves
- Oversee and maintain proper and neat filing system of Outlet common Drive and various admin functions
- Create and execute Excellent Service Campaigns for outlet to maintain high customer satisfaction
- Assist BM in Preparation of Month end Payroll (Non Commission) related submissions
- Other duties as assigned by the Branch Manager from time to time
- Any other duties that may be assigned to the Employee from time to time
Job Requirements:
- GCE N/O Level and/or NITEC trained
- Relevant working experience in similar industries
- Good interpersonal skill
- Passion for customer service
- Excellent with Microsoft Office
- Bilingual and able to converse with Chinese speaking clients
Benefits:
• Incentive benefits
• Career advancement opportunity
• Training will be provided
• Medical & dental benefit
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