Engineer, Customer Success
Found in: beBee jobs SG - 2 weeks ago
Responsibilities: Provide technical assistance (remotely and onsite) to ST Engineering iDirect's customers Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer Handle TAC tickets and resolve customer technical complaints within stipulated TTR (Time to Resolve) SLA Execute and lead service interventions such as system upgrades, configuration changes and preventive maintenances Replicate customer problems in lab, escalate issues to engineering when engineering help is required either in debugging or problem has been reproduced in the lab Perform on-site or TAC-Remote network audit for customers Serve Premium or Strategic customer as a Technical Account Manager (TAM) Assist the team with escalations as and when required Assist customers in planned major network maintenances Update/handle tickets in ticketing system as per TAC handbook, respond to incoming emails, calls, and web requests from customer in a timely manner Participate in rotating shift duties to support 7x24x365 operations Deliver basic and advance training to iDirect customers Maintain and upgrade the training lab to the latest software release as and when required Provide feedback to the content developer on training material for continuous improvement Work with internal and external customers to make sure all requirements are met Able to travel in short notice when needed Requirements: Minimum bachelor's degree in Electrical/ Electronics/Telecommunications Engineering Minimum of 5 years working experience in SATCOM industry Working experience of IP Routing and Linux Working knowledge or practical experience with IP-based networks with a CCNA certification or equivalent Satellite access and Modem technologies Effective oral and written communication skills in English Position based in Singapore
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Customer Success Engineer
3 weeks ago
Singapore Elitez Pte. Ltd. Full timePosition Overview: Customer Success Engineer provides technical support and ensures the success of our client's post-implementation. He/She is an authority on product architecture in its entirety, showcasing individual expertise in softwareand adept knowledge of its integration with hardware. Acting as the Single Point of Contact (SPOC) for our clients, CSE...
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Customer Success Engineer
Found in: Talent SG 2A C2 - 7 days ago
Singapore ELITEZ PTE. LTD. Full timeRoles & ResponsibilitiesPosition Overview: Customer Success Engineer provides technical support and ensures the success of our client's post-implementation. He/She is an authority on product architecture in its entirety, showcasing individual expertise in softwareand adept knowledge of its integration with hardware. Acting as the Single Point of Contact...
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Engineer, Customer Success
Found in: beBee S SG - 3 weeks ago
Singapore ST Engineering Full timeResponsibilities: Provide technical assistance (remotely and onsite) to ST Engineering iDirect's customers Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer Handle TAC tickets and resolve customer technical complaints within stipulated TTR (Time to Resolve) SLA Execute and lead service...
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Customer Success Advocate
3 days ago
Singapore Jobline Resources Pte Ltd Full timeResponsibilitiesClosely collaborating with Sales to facilitate a positive and welcoming onboarding experience for our customers making sure expectations are documented, mutually agreed, and 100% achievableDevelop Customer Playbooks that define and document Key Success Indicators based on defined Customer Persona's, Customer engagement plans, and a...
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Director, Customer Success
2 weeks ago
Singapore Scholastic Education International (singapore) Private Ltd. Full timeThe Director, Customer Success will be responsible for establishing and leading the Customer Success department for a global Software as a Service (SaaS) and blended education business. This role requires a strategic leader with a proven track record in customer success, account management, and team building. The Director will develop and execute a...
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Customer Success Manager
2 weeks ago
Singapore Digital Investment Management Pte. Ltd. Full timePosition Title: Manager, Customer Success Location: SingaporeYour roleDigital Realty's Customer Operations team is the front-line for all things pertaining to our customer's experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this...
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Customer Success Manager
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesPosition Title: Manager, Customer Success Location: SingaporeYour roleDigital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The...
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Customer Success Specialist
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore DOXA HOLDINGS INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesWe're Hiring!If you aspire to leverage your capabilities and experience to join a Start-up at the stage of exponential growth, this may be the right opportunity for you! Our software platform will revolutionize the way buyers and suppliers in the supply chain connect, make payments, and link to financing in an end-to-end ecosystem. Be...
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Customer Success Specialist
2 weeks ago
Singapore Doxa Holdings International Pte. Ltd. Full timeWe're Hiring!If you aspire to leverage your capabilities and experience to join a Start-up at the stage of exponential growth, this may be the right opportunity for you! Our software platform will revolutionize the way buyers and suppliers in the supply chain connect, make payments, and link to financing in an end-to-end ecosystem. Be part of a fast-growing...
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Customer Success Officer
3 weeks ago
Singapore Y3 Technologies Pte Ltd Full timeRole and Responsibilities:Take ownership of customer issuesCustomer success rep must take ownership of the customer's problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.Escalate unresolved issues to the appropriate internal teamsA lot of times,...
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Electrical Engineer
3 weeks ago
Singapore Aye Success Full timeJob Overview: The ideal Electrical Engineer is responsible for the design of the electrical system and electrical system inspection. Candidate will be responsible for electrical devices and testing them for safety and efficiency. Their duties include managing the manufacturing process for new electrical equipment, using design software to produce schematics...
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Customer Success Officer
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore Y3 TECHNOLOGIES PTE LTD Full timeRoles & ResponsibilitiesRole and Responsibilities:Take ownership of customer issues Customer success rep must take ownership of the customer’s problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.Escalate unresolved issues to the...
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Electrical Engineer
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore AYE SUCCESS Full timeRoles & ResponsibilitiesJob Overview: The ideal Electrical Engineer is responsible for the design of the electrical system and electrical system inspection. Candidate will be responsible for electrical devices and testing them for safety and efficiency. Their duties include managing the manufacturing process for new electrical equipment, using design...
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Customer Success Manager
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore CLOUDGO PTE. LTD. Full timeRoles & ResponsibilitiesCloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.The Customer Success Manager plays a critical part in CloudGo’s professional...
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Senior Customer Success Manager
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore NUMERIX SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesDescriptionAs a Senior Customer Success Manager, reporting to the Global Head of Customer Success, you will work directly with our customers to ensure they are getting most value out of our products and services. You will be responsible for executing the strategic customer engagements to augment business value by continuously managing...
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Customer Success Specialist
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore Axcel Partners Full timeWe are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...
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Customer Success Manager
2 weeks ago
Singapore Cloudflare, Pte. Ltd. Full timeCloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.The Customer Success Manager plays a critical part in CloudGo's professional services, by managing the...
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Customer Success Specialist
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore MAGENTA CONSULTING SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesDuties and Responsibilities Handle customer experience engagement and provide assistant to guide Partner with Lifecycle selling and management processes. Cooperate with Sales, Business Development and Presales teams to propose new solutions to achieve customer business outcome and work with delivery team to improve user experience. ...
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Senior Customer Success Manager
2 weeks ago
Singapore Numerix Singapore Pte. Ltd. Full timeDescriptionAs a Senior Customer Success Manager, reporting to the Global Head of Customer Success, you will work directly with our customers to ensure they are getting most value out of our products and services. You will be responsible for executing the strategic customer engagements to augment business value by continuously managing and improving user...
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Customer Success Specialist
2 weeks ago
Singapore Whale Tech Pte. Ltd. Full timeJob Description:Understand and comprehend the product, empower customers with the product, and address their needs. Generate product-oriented best practices.Best Practices: Deeply understand the product's functional logic and apply it effectively. Assist customers in achieving best practices through product utilization. The Customer Success Manager (CSM)...