Customer Experience Officer Intern

3 weeks ago


Singapore SPH Media Limited Full time
– Attend to phone-in enquiries, email correspondences and online chats on SPH newspaper and magazine subscriptions, promotions and delivery issues
– Digitally savvy and can assist in trouble shooting of digital and technical issues
– Meticulous to assist with subscriptions processing
– Gain insights into the daily operations of a contact centre that handle hotline calls, emails, online chats and walk-in customers
– Learn to manage customer relationships through effective follow-up and by providing appropriate resolutions
– Opportunity to participate in ad-hoc projects and assist in other contact centre duties

For university interns :
– Also to perform data analysis for call center. Based on the data insights, help to identify customer pain points and support root causing and design solutions for identified customer pain points
– Present insights and solutions from data analysis to Consumer Division management team

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