Customer Experience Ambassador

4 days ago


Singapore OCBC Full time

Job Summary:

As a Customer Experience Ambassador at OCBC, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for our clients. Your primary responsibility will be to proactively attend to walk-in customers, direct them accordingly, and provide assistance with our New ATMs and Service Kiosk services.

Key Responsibilities:

  • Customer Engagement: Proactively demonstrate, educate, and cross-sell our New ATMs and Service Kiosk services to customers, whenever possible.
  • Queue Management: Proactively migrate and assist customers at the New ATMs and Service Kiosk services, thereby shortening their waiting time at the branches.
  • Service Quality Deliverables: Embrace standard models of CUFFS and CANSISTENCY for customer engagement, customer communications, and premises management, perform warm welcome/fond farewell to customers.
  • Assisted Services: Verify customer information against the tablet and customer's physical ID document, and where required, verify that the scanned image of customer's ID document (on machine) is in order.
  • Transactional Approval: Approve transactions as necessary.
  • Operational Support: Enable/disable override capability for Smart ATM & Kiosk when branch is opened/closed, ensure upkeep and maintenance of the Smart ATM & Kiosk in accordance with prescribed standards.

Requirements:

  • Prior experience in customer service will be advantageous.
  • Fluent in English & Mandarin.
  • Good communication skills.
  • Proactive.
  • Strong customer service mindset.
  • Positive learning attitude.


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