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Customer Service Admin Intern
1 month ago
The Customer Service Admin Intern will assist with Return Merchandise Authorization (RMA) & RMA Claim Processing, providing support through monitoring and documentation of RMA processes. The intern will help manage customer expectations and maintain customer relationships by processing relevant information in response to customer queries.
Internship Duration: Sep 2024 to Mid-Jan 2025
Key Responsibilities:
- RMA & RMA claim processing: Support day-to-day Service Operations such as Receiving & Shipping.
- Document and maintain all current RMA processes, focusing on measurable and continuous improvement.
- Manage Customer Satisfaction by establishing and communicating RMA data to customer for customer claims and product returns.
- Communicate and provide relevant information to customers in response to customer queries about products and services.
- Inventory Management: Conduct and assist in RMA inventory count and stock inventory management.
- Submit monthly RMA claims and liaise with vendors on CN/replacement.
- Support continuous work and performance improvement strategies.
Job Requirements:
- Minimum GCE ‘O’ Level qualification
- Basic knowledge in Microsoft Office (Word, Excel)
- Excellent verbal & written communication skills
- Attention to detail, well-organised, and able to prioritise multiple tasks
- Ability to work cooperatively with others
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Customer Service Admin Intern
1 month ago
Singapore Ban Leong Technologies Limited Full timeThe Customer Service Admin Intern will assist with Return Merchandise Authorization (RMA) & RMA Claim Processing, providing support through monitoring and documentation of RMA processes. The intern will help manage customer expectations and maintain customer relationships by processing relevant information in response to customer queries.Internship Duration:...
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