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Intern, Customer Support
4 weeks ago
Task: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.
Responsibilities:
- Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
- Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
- Update the ticketing system databases with information about technical issues and useful information provided by customers
- Improving existing ticketing system by evaluating system process and making recommendations
- Frequent interaction with sales and technical support for resolving customer issue
- Other ad-hoc assignments as assigned by the supervisor
Requirements:
- Graduating students from ITE / Diploma / Degree in Engineering or relevant field of studies
- Good communication (i.e. writing and speaking) and interpersonal skills
- Attention to detail, proactive, self-motivated and willingness to learn
- Possess good customer-focused and results-oriented attitude
- Willingness to coordinate and work with colleagues across other departments or countries
- Proficiency in MS Office (MS Excel, Words and PowerPoint)
- Excellent time management skills and the ability to prioritize work
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