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Assistant Guest Relations Manager
1 month ago
The Assistant Guest Relations Manager is a service professional responsible for welcoming customers into the restaurant and bidding them farewell upon exit. They will work directly with the Guest Relations Manager to maintain the front entryway and coat check area, check-in and seat customers, perform table and bathroom checks, oversee coat check service, and provide great overall interactions to all our customers, especially COTE VIPs.
- Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.
- Full ownership of the book. Monitors of all restaurant reservations and oversees booking protocols in coordination with the Guest Relations Manager and Events Department, at the direction of the General Manager. Drives tidiness of the grid for maximum efficiency as well as creative solutions for driving more demand.
- Provides the team with a roll-up of reservations prior to each shift; Informs Management of any large parties, special reservation notes and/or VIP customers. Assists Management in creating floor plan and table arrangement for shift.
- Manages flow of reservations in the grid to ensure optimal seating pattern and service.
- Manages VIP relations, including making reservations personally, providing personalized attention in the restaurant, recording preferences and notes from past experiences, performing final quality check on each experience.
- Monitors and audits reservationist customer interaction, both emails and phone.
- Audits email and phone lines to ensure that all reservationists are following steps of service and providing the highest level of care.
- Develops relationships with VIPs and manages blocks and allocations in cooperation with the Guest Relations Manager, Events Department at the direction of the General Manager
- Holds the Host team accountable and reports service issues to management for management to correct.
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Assistant Guest Relations Manager
1 month ago
Singapore COTE KOREAN STEAKHOUSE Full timeThe Assistant Guest Relations Manager is a service professional responsible for welcoming customers into the restaurant and bidding them farewell upon exit. They will work directly with the Guest Relations Manager to maintain the front entryway and coat check area, check-in and seat customers, perform table and bathroom checks, oversee coat check service,...
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Guest Relations Manager
2 weeks ago
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Guest Relations Manager
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Singapore Fairmont Singapore and Swissôtel The Stamford Full timeGuest Relations OfficerSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Assist guests with check in and checkout, and other cashiering dutiesEfficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give...
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Guest Relations Officer
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Singapore Fairmont Singapore and Swissôtel The Stamford Full timeGuest Relations OfficerSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Assist guests with check in and checkout, and other cashiering dutiesEfficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions...
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Guest Relations Officer
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Singapore NALATI SG PTE. LTD. Full timeJob Description: Meet and greet all guests, and potential guests, at the front of the Restaurant Ensure the restaurant is ready to receive guests prior opening and that tables are ready in line with opening standards. Maintaining impeccable uniform and personal presentation standards in accordance with restaurant policy. Handle all the Reservation booking...
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Singapore Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYWork closely with the Duty Managers (DM) to ensure daily operations in Front Office are run smoothly. Ensure all the...
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Singapore Rempapa Full timeCOMPANY DESCRIPTIONDamian D'Silva's all-day restaurant, is his personal contribution to the ongoing story of cuisine in Singapore, draws on a lifetime of custodianship and elevation of our culinary heritage, to engage the young and further the discourse on Singapore food.DESIGNATION: Guest Relation ExecutiveRESPONSIBILITIESHe/she has to smile at all times...
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Guest Relations
2 weeks ago
Singapore Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupply guests with directions and information regarding property amenities, services, and hours of operation, and local...
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Guest Relations
1 month ago
Singapore Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupply guests with directions and information regarding property amenities, services, and hours of operation, and local...