Assistant Guest Relations Manager

1 month ago


Singapore COTE KOREAN STEAKHOUSE Full time

The Assistant Guest Relations Manager is a service professional responsible for welcoming customers into the restaurant and bidding them farewell upon exit. They will work directly with the Guest Relations Manager to maintain the front entryway and coat check area, check-in and seat customers, perform table and bathroom checks, oversee coat check service, and provide great overall interactions to all our customers, especially COTE VIPs.

  • Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.
  • Full ownership of the book. Monitors of all restaurant reservations and oversees booking protocols in coordination with the Guest Relations Manager and Events Department, at the direction of the General Manager. Drives tidiness of the grid for maximum efficiency as well as creative solutions for driving more demand.
  • Provides the team with a roll-up of reservations prior to each shift; Informs Management of any large parties, special reservation notes and/or VIP customers. Assists Management in creating floor plan and table arrangement for shift.
  • Manages flow of reservations in the grid to ensure optimal seating pattern and service.
  • Manages VIP relations, including making reservations personally, providing personalized attention in the restaurant, recording preferences and notes from past experiences, performing final quality check on each experience.
  • Monitors and audits reservationist customer interaction, both emails and phone.
  • Audits email and phone lines to ensure that all reservationists are following steps of service and providing the highest level of care.
  • Develops relationships with VIPs and manages blocks and allocations in cooperation with the Guest Relations Manager, Events Department at the direction of the General Manager
  • Holds the Host team accountable and reports service issues to management for management to correct.


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