Guest Relations Officer

6 days ago


Singapore Fairmont Singapore and Swissôtel The Stamford Full time

Guest Relations Officer

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Assist guests with check in and checkout, and other cashiering duties
  • Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions 
  • Handle guests’ mails, messages, and answering phone calls
  • Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  • Provide guidance and assistance to Guest Relations Assistant
  • Meet, greet and provide rooming for VIP guests
  • Attend daily briefings and relevant departmental and interdepartmental meetings
  • Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area 
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager 
  • Comply with hotel and department policies and procedures at all times
  • Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
  • Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

Qualifications:

  • Minimum ‘O’ Level education
  • Read, Write, Speak English Fluently
  • Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
  • Knowledge of Opera will be an advantage
  • Presentable, well groomed with leadership quality 
  • Interpersonal skills to deal with guests and colleagues issues 
  • Able to work in a team, i.e. caring about other team members and open towards other nationalities
  • Adaptable to multicultural guest needs, works with diverse cultures
  • Good interpersonal and communication skills


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