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Customer Service Coordinator

2 months ago

Singapore RENTOKIL INITIAL SINGAPORE Full time

Description

  • Communicate and coordinate service timings and dates between Ops and Sales department across all teams
  • Weigh and plan the best possible route for technicians to maximize productivity
  • Coordinate and support the arrangement for all service visits
  • To identify, feedback and rectify any clashes on time promptly
  • Monitor the daily service done and escalate the scheduling issues to supervisor and line managers
  • To retrieve requests by clients and/or remarks by the technicians recorded during the visit and convey to the relevant department
  • To raise credit and debit note request when required with approval.
  • To facilitate technicians' work by housekeeping system's data such as location sequence and special instructions.
  • Handling inbound call from and outbound call to clients when necessary.
  • Other administrative jobs.

Requirements

  • Minimum GCE "O" Level
  • Familiarity or experience with Customer Service and Administration a must
  • Computer literate, knowledge in Microsoft applications a must
  • Service-oriented and able to work under pressure
  • Ability to coordinate and plan routes is a must

Benefits

  • 5 day work week (8.30am to 5.45pm)
  • Work Location: 16 Jalan Mesin (Closest MRT: Tai Seng)
  • Training provided
  • 16 days of annual leave
  • AWS
  • Medical and Dental benefits, along with insurance coverage to our employees