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Customer Service Coordinator

2 months ago

Singapore MISUMI SOUTH EAST ASIA PTE. LTD. Full time
Job Title: Customer Service Coordinator

At MISUMI SOUTH EAST ASIA PTE. LTD., we are seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Process large volumes of quotations and sales orders within tight deadlines, ensuring accuracy and attention to detail.
  • Respond to customer enquiries in a prompt, courteous, and professional manner via phone, email, and web chat.
  • Manage claims arising from shipment delays, defective items, and wrong pricing, resolving issues efficiently and effectively.
  • Collaborate with internal and external stakeholders to resolve customer order issues, including requesting lead time changes from suppliers.
  • Encourage customers to order online through our e-commerce store, promoting digital engagement and sales growth.
Requirements:
  • Minimum GCE 'O' Level Qualification.
  • At least 1 year of experience in order processing and customer enquiry handling.
  • Positive work attitude, self-driven, independent, and team player with a strong customer service mindset.
  • Excellent communication and interpersonal skills.
  • Detailed-oriented with a strong focus on accuracy.
  • Able to multitask and work under pressure.
  • Adaptable to a fast-paced working environment with a sense of urgency.
  • Proficient in Microsoft Office (PowerPoint, Excel, Word, and Outlook).
Working Hours:

Monday to Friday: 9:00am to 6:00pm

Rotational Saturday/PH: 9:00am to 3:00pm (paid duty allowance on Sat/PH)

We are looking for a skilled and motivated individual who can thrive in our dynamic environment. If you have the skills and experience we are looking for, please apply today