Customer Service and Academy Coordinator

19 hours ago


Singapore LAGUNA GOLF ACADEMY PTE. LTD. Full time
Job Summary

Laguna Golf Academy PTE. LTD. is seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Academy Coordinator. As a key member of our academy, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting our team to deliver exceptional programs and events.

Key Responsibilities
  • Handle customer inquiries and respond in a timely and professional manner
  • Coordinate group lesson times and liaise with parents and coaches
  • Book students with coaches through our academy booking system
  • Engage with club members and guests at the driving range to promote programs and the academy
  • Coordinate with finance for customer payments, invoicing, and posting/reconciling credit card sales
  • Take student payments, create invoices, and record sales
  • Maintain accurate student package records on our academy booking system
  • Generate and update customer database lists for marketing purposes
  • Follow up with students to ensure their experience is exceptional
Requirements
  • Positive demeanor with excellent customer service and interpersonal skills
  • Excellent communication skills, both verbally and in writing
  • High level of initiative, driven, and attention to detail
  • Efficient at planning, prioritizing, organizing, and executing tasks
  • Able to deal with customers in a tactile, friendly, and confidential manner
  • Availability to work 6 days a week, including Saturdays and Sundays
  • Previous experience in a customer service role is preferred
  • An interest in sports, ideally golf, will be an advantage but is not required
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and growing sports academy
  • Ongoing training and development opportunities
  • Collaborative and supportive team environment


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