Contact Centre

Family Group: AdministrationCHALLENGESYou will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff.You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal level.In...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the daytoday running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. Work closely with HR to ensure fast,...

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on TimesJobs.com.

What the role is You are part a team to establish and oversee the Employee Contact Centre (ECC) that serves as a onestop centre to resolve employee servicerelated issues and address feedback.What you will be working onWhat we are looking for You must have a tertiary qualification in any discipline, preferably with 1 to 2 years' work experience in a service...

About us:At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

Roles & ResponsibilitiesJob Description: Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved Work closely with HR to ensure fast, effective, and quality staff recruitment Build...

Roles & ResponsibilitiesBenefits SummaryGovernment Healthcare Sector Up $2800 + AWS + Bonus Join as pioneer Multiple department availableStable career opportunityHandling customers' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters] Understand the requirements of the caller and provide...

This is a 12 months contract assigned to our clientWork Location: To be confirmedSalary Range: $5,000-$6,000CCM Job Description RequirementsAt least 5 years of experience in managerial positions in the contact center industry.Provide leadership and regular coaching to Team Leaders and Agents.Responsible for managing the day-to-day running of the contact...

This is a 12 months contract assigned to our clientWork Location: SuntecSalary Range : $4,000-$6,000Work ShiftRotating Shift2. 5.5 days per week (44 hours per week)Mon-Sun (including public holiday)Educational & Skills RequirementsMinimum 5 years of experience in managerial positions in a contact center industry.Job Description:Provide leadership and regular...

Our esteemed client from the healthcare industry is looking for Assistant Manager -Contact Centre in the healthcare setting.Responsibilities: Manage the operation of Group Contact Centre Oversee roster planning for staff Prepare docs for annual budgeting cycle Keep track of budget utilization Conduct review on team's performance Conduct regular audits...

Shift Timings (Weekends/PHs shift): Week 1: Mon pm/Tues OFF/Wed 7am4.30pm/Thurs 7am4.30pm/Fri 7am4.30pm/Sat 7am4.30pm/SUN OFF Week 2:Mon 8am5.30pm/Tues 8am5.30pm/Wed OFF/Thurs 8am5.30pm/Fri 8am5.30pm/Sat OFF/Sun 9am6.30pm Week 3: Mon 9am6.30pm/Tues 9am6.30pm/Wed 9am6.30pm/Thurs OFF/Fri 10am7.30pm/Sat 10am7.30pm/Sun OFF Week 4: Mon 10am7.30pm/Tues...

Stag Match is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore' Education system, which focuses on students' creative thinking and analytical skills.We are looking for an independent, self motivated, passionate and initiative Centre Head (Enrichment)...

Stag Match is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore' Education system, which focuses on students' creative thinking and analytical skills.We are looking for an independent, self motivated, passionate and initiative Centre Head (Enrichment)...

Job Description Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks - including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various...

Job Description:Act as the first point of contact for the customers Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction. Provide satisfactory explanations to customers and take remedial action where necessary. To alert superior of recurring service failures so that corrective...

Senior Vice President, Singapore Head of of Contact Centres, Retail Banking Posting Date: 5 Jun 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

Senior Vice President, Singapore Head of of Contact Centres, Retail Banking Posting Date: 5 Jun 2024 Location: Singapore (City Area), SG, Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...