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Senior Officer, Guest Services

4 months ago

Singapore GWC SERVICED APARTMENTS PTE. LTD. Full time
**This position is for Great World Serviced Apartments, a company under Allgreen Properties Ltd.

Responsibilities:

Administration duties:

  • Assist to verify monthly tax invoices received from vendors.
  • Check and ensure all payments posted in RMS by GSOs are correct before bankingin.
  • Prepare remittance advices for cash, credit card and cheque payment. To assist with bank in of cash via ATM located in GW mall.
  • Raise Purchase Order in SAP.
  • Assist Guest Services Manager to obtain quotations from vendors as and when required.
  • Maintain a shared petty cash float of $1000 and raise petty cash claim forms when required.
  • Responding to residents' survey received via Review Pro.

Apartments:

  • Inspect and check apartments for VIP/CIP new arrivals, raise work order via eConnect for defects.
  • Assist with site inspection during weekends, public holiday and after office hours.
  • Change and replace apartment's door lock batteries and safe box batteries as and when needed.

Front Office & Cashiering Duties:

  • Cover GSOs' duties when shortage of manpower and/or when GSO on meal break. Duties of GSOs includes but not limited to
  • Perform checkin and checkout.
  • Collect payment from residents.
  • Programming of apartment's keycards.
  • Posting of sales transactions and miscellaneous charges in RMS.

Guests' Activity:

  • Plan and executive monthly resident's activity.

Residents' Matters:

  • Attend to and resolve residents' requests and complaints promptly and courteously
  • Coordinate with other departments and service provider to resolve resident's feedback or complaints.
  • Perform investigation on reported lost item(s) in apartment and/or incident involving residents.
  • Process forms for refund of deposits for checkedout residents.

Staff Matters:

  • Oversees team's tardiness and grooming.
  • Preparation of monthly team's roster.
  • Coaching and guiding GSOs in the handling of difficult and demanding residents.

Operations Routine/Others:

  • Assist to oversee the security team. Read security occurrence book daily and ensure that followup actions are taken on feedbacks or complaints by residents.
  • Oversees all Facilities (Lounge, Gymnasium, Rejuvenate, Play) to ensure in good condition and liaise with vendors for repair works as and when required.

Responsibilities:

  • At least 2 years of experience in hotel / serviced apartments / customer service
  • Minimum GCE 'O' Level or Diploma in Hospitality / Tourism
  • Any 5 days work week including weekends and public holidays
  • Shift work (730am 330pm / 210pm)