south indian mini restaurant cashier cum kitchen assistant

2 weeks ago

Singapore TENDER & TASTY KITCHEN PTE. LTD. Full time
Roles & Responsibilities

Roles & Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
  • Demonstrate sales leadership for staff by playing an active role on the selling floor
  • Managing of store's duty roster to ensure sufficient staffing during store's operating hours
  • Plan and drive towards achieving weekly/monthly store's sales target and gross profit
  • To breakdown sales and gross profit budgets by individual salesperson and monitor sales and gross profit achievement by individual sales staff/Promoters on a daily, weekly and monthly basis
  • Motivate, coordinate the work and coach the staff on the floor to achieve sales goals
  • Appraise top performers and coach poor performers
  • Conduct short effective meeting before the start of store's operation and brief on the followings
  • Ensuring the display of merchandise are in line with Company Standards
  • Ensuring accuracy of price for display
  • Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands
  • Monitor inventory level and work with the PM to have sufficient stocking for fast-moving stocks and promotional items to avoid sales loss due to stock out situation
  • Service items need to be put up for a return to the warehouse promptly.
  • Escalate critical customer's issues to higher management when required
  • Follow up closely on any AR issues and ensure payment are collected promptly before delivery
  • Follow up on inventory discrepancy and carry out the investigation to resolve the variance
  • Submit required paper works (e.g OT, commission, etc) in a timely manner
  • Participate, prepare and carry out stock takes according to the company's procedures
  • Any other ad hoc duties assigned from time to time
  • Continually meeting or exceeding sales quotas.
  • Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
  • Monitoring the performance of the sales team.
  • Ensuring that the store is clean and well-maintained at all times.
  • Building and maintaining good working relationships with customers.
  • Identifying opportunities and strategies to increase sales.
  • Regularly attending sales meetings and training sessions.
  • Ensuring that the store is adequately stocked with company products.
  • Performing all duties of the Sales Manager in cases of absence or emergency.
  • Updates managers by consolidating, analysing, and forwarding daily action summaries.
  • Assist with the sales process by maintaining a fully stocked store.
  • Recommend and display items that match customer needs.
  • Manage point-of-sale processes.
  • Maintain an up-to-date knowledge of product features and sales promotion
  • Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
  • Update customer records in the company database as required
  • Perform any other duties assigned by the director.

Requirements:

  • Master degree in marketing, communications,Finance,HR or related field is advantageous.
  • Proven experience in sales and customer service.
  • Proficient in all Microsoft Office applications.
  • The ability to work in a fast-paced environment.
  • Excellent problem-solving skills.
  • Strong management and leadership skills.
  • Effective communication skills.
  • Exceptional customer service skills.
  • The Ability to multitask and work under pressure.
  • Availability to work within opening hours (e.g. evenings, holidays, weekends).
  • The ability to work under pressure.
  • Able to do All Rounder work in Kitchen
  • Able to work Day & Night Shift
  • Able to Cook South Indian Dishes like Parota,Indian Snacks,All kind of Currys if cheff not available in tight situation
  • Able to Recreate the Menu like Diffrent type of food in South Indian Food Culture.
  • Able to do Driving job like delivery the food and receive the orders from customers
  • Proficient Write and Speak Languages Known Tamil,English
Tell employers what skills you have

Customer Service Skills
Ability to Multitask
Budgets
Leadership
Microsoft Office
Food Quality
Exceptional Customer Service
Purchasing
Marketing Communications
Sanitation
Selling
Sales Process
Assortment
Restaurant Management
Cashiering
Customer Satisfaction
Scheduling
Cut
Food Service
Tamil

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