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Area Manager

4 months ago

Singapur, Singapore foodpanda Full time
Job Description

We are looking for a highly-driven and motivated Area Manager for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About the job:

This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. Must be available to work weekends and at different locations in Singapore. Hours may vary.

Responsibilities:

Rider Supply

Assist with the overall rider onboarding process for new riders Perform general administrative duties and manage onboarding/offboarding processes Update and maintain the applicants' record system on a daily basis Provide excellent service to external and internal applicants to ensure positive onboarding experience through front end excellence and FreshDesk customer service Coordinate and follow-up on applicants' recruitment processes Other ad-hoc duties as assigned

Fleet Management

Supervise equipment collection and riders onboarding Manage inventory for fleet and office and report any issues to HQ Communicate closely with other teams ( call centre, dispatching, HR and finance team) Perform any newly developing fleet management activities

Rider Support (FreshDesk)

Maintaining a positive, empathetic and professional attitude toward riders at all times Responding promptly to riders inquiries Acknowledging and resolving riders tickets Knowing our products inside and out so that you can answer questions Communicating and coordinating with Head Office as necessary Providing feedback on the efficiency of the customer service process

Qualifications

Requirements:

Candidate must possess at least a Diploma/Bachelor's Degree Strong excel and data management skills, SQL is a plus Flexible, dynamic and engaging, with strong interpersonal and communication skills Enjoy working in a vibrant and fast-paced environment Willing to work shift hours including weekends and public holidays Has initiative, assertiveness and possess excellent interpersonal skills